Would you want to eat in a restaurant that had failed a hygiene inspection? Probably not. That’s because you know that hygiene regulations make kitchens safe. When a restaurant prides itself in compliance, customers can rest assured that they are getting the quality service and products they need. For business owners, legal compliance feels like yet another burden. But for consumers, it offers them peace of mind. Food hygiene is, of course, just the simplest example. Compliance regulations govern various business behaviors – from employee rights to advertising to financial transactions. Organi ..read more

In a time where organizations have to do more with less, cross-training should be a priority. The ability to strengthen and expand an employee’s skill set allows companies to be leaner in these uncertain financial times and help them mitigate talent gaps. What is cross-training? Cross-training is the practice of helping employees develop new skills across a myriad of functions. This process both empowers employees with the skills that are needed within the organization, as well as ensures that the company has the talent necessary to meet their goals for growth and expansion. Why is cross-trai ..read more

Working with WalkMe In my time as a Learning Experience Designer, the content I have created with WalkMe has helped drive action in my organization. At PSCU, we began our journey with WalkMe’s Digital Adoption Platform two years ago. We initially kicked off using it on a single application called QuickAssist, which is used by our financial institutions to manage their credit and debit card portfolio. Since then, we’ve added WalkMe to a total of six applications, including the recent addition of Workday® for our internal team.  Benefits & uses I’ve consistently found that one of the ma ..read more

In today’s remote workplace, online training software has become an essential tool for maintaining workforce productivity and performance. In the years ahead, online training software will only become even more widespread and critical in the digital workplace. The digital adoption platform market, for instance, is expected to triple in size in the coming years.  Naturally, some of this growth is being accelerated by the COVID-19 pandemic, though the pandemic is only advancing trends that were already in existence. Below, we’ll take a look at some of the reasons why online training platfor ..read more

up·skill /ˈəpˌskil/ verb teach (an employee) additional skills. “this is an opportunity to upskill staff and expand their capabilities” (of an employee) learn additional skills. “they will provide grants of up to 75% for staff who decide to upskill” (Oxford Languages) The new norm The technological revolution resulting from the coronavirus pandemic ushered in a need to upskill. Whether it was for the purpose of sharpening existing skills or adding on an industry-specific skill set, a highly competitive job market meant that platforms like LinkedIn Learning, Udemy, and Coursera engaged with a ..read more

With the shift to a more flexible and remote work environment, it’s paramount to deliver a seamless employee onboarding experience in order to ensure employees will succeed in their new position. A smooth onboarding process is critical, as remote work continues to be a staple work arrangement offered by companies. According to Upwork, 56.8% of teams are still working remotely at least part time, and 26.7% of workers overall will continue working remotely. Because of the increase in remote work, your HR leaders had to take the onboarding process online, which has now become the expected process ..read more

Editor’s Note: It’s always a pleasure to share our blog pages with like-minded people, so we were thrilled when Kristopher Clark – Head of Digital Adoption & Content at ServiceNow – accepted our invitation to share his wisdom (and creativity!) on our blog.  Kris recently spoke at our DAP Professionals Community Meetup, where he broke down his journey to becoming a “super” DAP Professional, and we wanted to make sure people who couldn’t attend the event didn’t miss out. In this post, Kris shares how you can level up your digital adoption program and why it’s important not only for your ..read more

As any good salesperson knows, sales processes are not as straightforward as they once were in the good old days when we were selling products door-to-door. Sales leaders today are continuously challenged to establish a technology stack that encompasses all of the right tools to enable their teams to build strong pipelines, help sell more efficiently, and accelerate deal closure. Spend money to make money Compared to even two years ago, the majority of companies are spending substantially more on technology. The sales CRM market, for example, is expected to reach $23.5 billion by 2025, and is ..read more

Sales performance metrics can be an excellent way to evaluate the impact of a sales team. There are, however, quite a few metrics and analytics tools from which to choose—making it difficult to know which ones should take priority. Thankfully, we put together a list of the top 15 sales performance metrics so you don’t have to. Properly preparing your metrics Sales performance metrics are, unsurprisingly, designed to measure employee productivity and performance. The definition of “good performance” will depend on your sales team’s goals—which are determined by your organization’s strategy. The ..read more

Since 2020, remote onboarding is no longer an option, but instead a necessity for organizations around the world. As a result, many companies have now learned to manage every stage of the employee lifecycle remotely, while even more are still building and honing their remote onboarding processes. It’s more than just an introduction… Remote onboarding holds the same level of influence as onboarding in-person—if not more so. Remote onboarding is particularly important since it is during this stage that employees gain their first impression of a company. These initial experiences can, and will, s ..read more