I called AAA to get a car towed last month, the subcontractor who moved the car was fantastic – everything that I could possibly want in a tow-truck driver on what was (obviously) a bad day. After he had backed the car into my narrow... The post Saintly Customer Service in a Survey World appeared first on Navedas ..read more

Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole. The post Face the New Changes in CX and EX in Customer Service (Updated) appeared first on Navedas ..read more

We have all been tossed about by the current crisis having to make hard choices and swift changes. Here are a few companies giving support during the coronavirus economic fallout. The post Mailchimp, VitalSource and monday.com Supporting Students And Small Businesses During Coronavirus appeared first on Navedas ..read more

Make managing your remote customer service team easier with CSAT.AI. The post QA, CX and EX for your Remote Customer Service Team – We Can Help appeared first on Navedas ..read more

When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. For some of you this may be new... The post Crisis as Catalyst: Managing Your Remote Customer Service Team appeared first on Navedas ..read more

Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole. The post Face the Changes in CX and EX in Customer Service appeared first on Navedas ..read more

International Women’s Day is March 8th, a prime time to check in with how far we have come in female CX with buying power, challenges and CX solutions The post Female CX: Buying Power, Challenges and Solutions – The Now is Female appeared first on Navedas ..read more

Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one. The post Humor Creativity And Empathy In Customer Service: Know How To Read The Room appeared first on Navedas ..read more

Do you love your customers? Do they know it? Customer love nurtures your B2C relationships. The post Customer Love Benefits Both Sides: Appreciation Is The Chocolate In CX appeared first on Navedas ..read more

Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience. The post CSAT.AI for Customer Experience and Quality Assurance, Your New Best Friend appeared first on Navedas ..read more