In our previous segment on Results Based Performance, The Performance Standards we’ve discussed—those based on the five Mega-Processes (People, Knowledge, Sales, Service, and Culture)—define performance at the most senior levels. For instance, “Senior Manager” means managers with four or five years of experience. Our highest expectations are usually for the most senior people, but we also hope that the Performance Standards will push less-tenured people to new levels of achievement. As we continually establish performance expectations, our definitions and benchmarks will solidify. For now, the ..read more

Alliance Corp. announces George Hicker has joined the firm as Vice-President of CIO and ERP Solutions. Hicker will serve with Alliance’s Advisors Division. Alliance recently acquired Technology Strategy Consultant LLC. where Hicker served as Principal Consultant. Hicker will use his expertise to help clients of Alliance choose and implement the right software specifically for ERP and the financial suite. Hicker’s background includes 30 years of experience in information technology. He has served as a Senior Information Technology Manager with Enterprise Holdings, as a Senior Programmer Analyst ..read more

Is ransomware the new Boogeyman?  Is it lurking out of sight and out of mind until something happens you wake up and read about it?  He is real and he is doing more than making people lose sleep.  Companies are losing tens of millions in ransoms and spending who knows how much to investigate and remediate after the fact, but the forgotten cost that you cannot accurately quantify is the cost of being completely down while you figure out what happened and how to get back to normal. Security has always been a conversation with our clients, but now more than ever they are taking mea ..read more

Alliance Technologies LLC. has been named one of the largest corporate philanthropists in the St. Louis Metro area by the St. Louis Business Journal. Alliance ranked in the top 10 (#9) in the small firms category. Alliance, under the leadership of CEO James Canada, provided $140,000 in cash and local in-kind giving in 2020 to St. Louis area nonprofits. The firm’s team generated 700 local volunteer hours. Key recipients included United Cerebral Palsy, Gene Slay’s Girls and Boys Club, and The December 5th Fund. “The entire Alliance team is dedicated to helping dozens of organizations throughout ..read more

Feedback occurs when outputs of a system are routed back as inputs, creating a chain of cause and effect. In Results-Based Performance, the outputs and inputs are sent back and forth between employees, each of whom assumes more than one role in creating the circuit of communication. The efficiency of that circuit, the free flow of information between roles, will ultimately determine employee satisfaction and the overall success of your business. Therefore, it’s helpful to know the five roles that comprise the Results-Based Performance process and the duties that each one entails. First, the Co ..read more

Feedback is an essential element of success. Not only do you need to know what your customers expect from you, but your client-facing personnel also must understand what both you and your clients expect from them. Likewise, it’s crucial that employees can communicate their perspectives so that you can help them accomplish both your goals for them and their aspirations for themselves. Results-Based Performance (RBP) Reviews are an effective tool that supports employee satisfaction. The purpose is to: Promote consistency in performance and evaluation across the practice. Serve as input to indiv ..read more

Customer Satisfaction is driven by our ability to meet customers’ “must-have” requirements. But how can you do that if you don’t know what those requirements are?   We previously mentioned five ways to identify customer requirements—now let’s dig into each of these and determine which methods, or combination of methods, might work best for you.    Informal Interview: The informal interview is simply asking questions and listening to the answers. A salesman in the field will constantly gather information about the customer’s requirements. If your customer is a ..read more

Alliance Technologies LLC. announces the launch of Alliance University, a leading-edge platform for Seminars, Briefings, and Roundtables for those wishing to expand and share their knowledge in specific areas of business and finance. “Our goal is to have a truly modern version of the agora, a space to discuss the key issues of the day. It’s a marketplace of ideas, not just ours ⸺ but yours,” said Jim Mosquera, founder of Alliance University (AU) and Alliance’s Vice-President of Corporate Development. “Our tagline, ‘The Gold Standard’, comes from the periodic table of elements where Au is gold ..read more

Alliance Technologies announces three executives will serve on the Board of the Community Value Alliance (CVA), a St. Louis non-profit organization offering exceptionally qualified business partners to help other non-profits achieve their operational goals. The three include James Canada, CEO, who will serve as the Board Vice-President; Jim Mosquera, Vice-President of Corporate Development who will serve as Board Secretary; and Jared Peno, COO. “Alliance is excited to play a major role with the CVA. The goal is to elevate the organization to become the premier resource for other non-profits, o ..read more

Last month, we discussed internal and external customer/supplier relationships. Each employee has customers, both inside and outside the company, who rely on that employee’s output. If you extend that thinking, then any work function can be viewed as a business process. And that idea is at the heart of true quality improvement. The interaction we have with our outside customers is an obvious business transaction. But so is the exchange between business partners, who must understand and meet each other’s requirements. The same goes for our external suppliers, who need to know about our business ..read more