Are you looking for the best user manual software?  Millions of products are launched in the market every year, but only a few of them win over customers. A large part of product success depends on what value your product offers and how easy it is for customers to use.  With user experience becoming the top-most priority of businesses today, powerful user manual software along with a great product is what you need to make customers happy.  The right tools help you guide customers at every step of their product journey, right from onboarding to adoption. In fact, you can use the ..read more

It is common for customer-facing departments like Marketing and Sales to base their strategies and decisions on a well-designed funnel.  But, does your job end there? What about the time when a lead finally converts into a customer? -0 That’s when you need a customer support funnel. While the marketing and sales funnel guides prospects to become customers, it takes a well-optimized customer support funnel to take your hard-earned customers down the loyalty path. It helps you provide personalized support to customers across all stages and deliver relevant solutions specific to their uniqu ..read more

Customer service – these two simple words rule the business landscape today.  A small setup or an established business – there is only one thing that can guarantee long-term survival and success: the quality of the service and experiences you provide.  While it appears straightforward on the surface, the reality reveals a different side of this theory.  A common and the most daunting challenge companies face today is – which type of customer service is best suited for which group of customers.  Following a one-size-fits-all approach for customers with unique preferences ca ..read more

The market is replete with products of all kinds, each claiming to be better than the other.  In such a scenario, where competition is intense and winning customers is hard, how do you create a unique product that gives you a definite edge over what your competitors are selling?  The answer lies in doing the little things right.  You might have a never-before-heard product idea but the journey to take it to the execution stage ultimately decides whether your product will be a success or a failure.  A product requirements document is a crucial part of this journey. It acts ..read more

Are you searching for the best Help Scout alternatives that can meet your knowledge base requirements?  If yes, you’ve come to the right place! Help Scout is undoubtedly a great customer service tool that offers ticketing as a core service and also supports other offerings, including chat, knowledge base, and in-app messaging.  But, if you are looking specifically for knowledge base functionality, it’s advisable to give this tool a second thought before going ahead. It might not work as well for your knowledge base as it can for your help desk.  Besides, there are other serious ..read more

Let’s admit it. Company policies and procedures can give a hard time to your employees. Sometimes they just go over the head, and sometimes they seem like a bunch of dos and don’ts that are sheer common sense.  But if you think deeply, they are much more than this circle of dos and don’ts that we try to fit in.  Policies and procedures are designed to guide employees at every step and show them the right way to work and behave. They reflect the values you believe in, define your expectations from employees, and set a strong foundation for your company’s success.  The question i ..read more

Every second that customers wait for your response, takes them closer to a faster, better competitor.  This is a huge price to pay for delayed responses and less-than-perfect experiences.  But, your agents can only do so much.  Calls, emails, tickets coming from all directions, every minute and every single day, can drive agents bonkers. They can either cater to all customer requests at a stretch and compromise on quality or give their best shot in every interaction and make customers waiting for their turn.  After all, humans have their limits.  To meet the ever-incr ..read more

  $160 billion worth SaaS or Software As A Service is an extremely competitive industry, as more than 16,000 global SaaS companies are attempting to sell their products, retain customers, and expand into newer markets and domains.  With so much competition and a limited market, how can a SaaS company ensure consistent revenues and profits without compromising on quality and competitive edge? The single word answer to this puzzle is SaaS customer support success. No matter how shiny your product is, how much you have spent on advertisements, or how many Ivy League executives you have ..read more

The advent of self-service is transforming customer support operations in an unprecedented way across the business landscape. On-demand support channels such as customer self-service portals empower customers with the resources they require to solve their pain points as and when they arise.  Research reveals that 66% of the customers prefer self-service options before contacting a real person.  This speaks volumes about why self-service portals are the need of the hour.  Self-service is easy, convenient, and accessible 24×7. It makes sense for customers to resolve an issue on t ..read more

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovative onboarding programs and naturally excels at making employees feel welcome right from the moment they walk into your office on their first day at work. LinkedIn queues up a series of icebreaker meetings and lunch with the team for new hires. In fact, their onboarding program is one of the most anticipated ones for new employees, and rightly so ..read more