Knowledge holds value when it can be turned into actionable insights, help you make smart decisions, or repurposed it to save time that might otherwise be spent in recreating data that already exists.  Knowledge continuously evolves hence we need to continue to harvest, and review the knowledge to keep it relevant. The knowledge that can be acted upon is useful, and the framework that defines and streamlines the process to harvest, review, and make the knowledge available for the person who needs it to take action or decision is the knowledge management framework. One of the key componen ..read more

Part 2: As we already discussed in the last article, knowledge mapping is one of the most powerful KM tools to identify and inventorize knowledge gaps, risks, and sources and to build a bridge between the two, to ensure a seamless connection of knowledge and SMEs to the knowledge seeker.  A knowledge map for a specific service line or business process gives a clear picture of the various knowledge sources, locations, owners, and criticality. This can help the knowledge managers and leads understand the knowledge gaps, bottlenecks, and employees who need this knowledge to successfully per ..read more

Knowledge management (KM) is a fast-paced, demanding field. As a KM professional, you’ll spend most of your day analyzing data, communicating with stakeholders, and making critical business decisions based on the insights that you uncover. Left unchecked, this full-on approach to KM can cause stress and cognitive strain. Without adequate rest and recovery, this can undermine your ability to process data and may worsen your decision-making process. Rather than letting stress impact your KM capabilities, take proactive steps to protect your mental focus and cognitive agility. Even simple exerci ..read more

Logistics and supply chain organizations like any other company need to ensure efficient processes to deliver quality services and products to customers. In a rapidly evolving digital climate, knowledge management (KM) is the tool that can help logistics companies meet customer expectations concerning efficient communication, timely deliveries, transparent tracking, and undamaged products. This article will explore knowledge management and its connection to customer satisfaction. We’ll also offer insights and best practices for knowledge management implementation. What is Knowledge Management ..read more

Knowledge Management (KM) is a powerful tool that fosters collaboration and knowledge sharing within organizations, leading to a more comprehensive understanding of business processes and the emergence of innovative solutions. However, is this alone enough to persuade stakeholders and company leaders to embrace a KM culture? The answer is no. Knowledge management offers far more benefits than just enhancing collaboration. It enables organizations to achieve sustainable growth and success while empowering employees to upskill, increase visibility, and take control of their careers, ultimately ..read more

We recently asked KMI Instructor John Hovell why Knowledge Managers should practice Organization Development (OD) methods for a story we are doing, and he provided us with  a new "Top 10" list... FYI: John and Dr. Sharon Varney are teaching our next OD Certification class, Mar 18-20.  Details here... 10: Employee engagement continues to be a hot topic for KM. OD offers numerous tools and approaches to deeply understand what engaged individuals, groups and teams in your organization can look like. 9: KM and information management are so often blurred together and confu ..read more

It’s a relatively well-understood concept that the more knowledge someone has, the better they can perform. This idea is especially true in the workplace. The professional knowledge an employee has will have a direct impact on their role and performance within the company. If an employee or even multiple team members have knowledge gaps, this can lead to inefficiency, less productivity, and overall lower job performance. In some cases, knowledge gaps can lead to mistakes that end up costing the company a lot of money. Knowledge management practices, however, help employers stay on top of disc ..read more

Organizational knowledge is broadly classified into explicit and tacit. While explicit knowledge is tangible and is captured through processes, documentation, books, videos, etc, the fact is that this forms only a fraction of any organization’s knowledge while the rest of the knowledge bound to peoples’ experiences, intuition, insights, expertise, and personal conclusions is tacit knowledge.  Recognizing the importance of this tacit knowledge and capturing it in a methodical way to make it explicit is a challenge for most organizations. The tacit knowledge may seem too fluid and inc ..read more

Knowledge management extends beyond information management and has a significant impact on the organizational innovation quotient, customer services, and sales and delivery processes. Consequently, it plays a crucial role in determining the overall success of an organization and its ability to thrive in a competitive business landscape. While no universally applicable knowledge management model can be implemented across all companies, each organization needs to develop and adapt its model based on its specific requirements and goals. However, certain fundamental services are common to all kno ..read more

Lessons Learned are a rich source of knowledge. When applied in the right context they yield a valuable source of information that can become handy first-aid to dealing with some tough water logged situations. So what comes to your mind when someone speaks about Lessons Learned? The best way to define something is to look at the Gold standard and below are three successful examples that most practitioners quote.   1. US Army (Center for Army Lessons Learned) or CALL leads the Army Lessons Leaned Program (ALLP) and delivers timely and relevant information to resolve gaps, e ..read more