Serviceware Knowledge (SABIO) has been awarded as one of the 10 most promising knowledge providers by CIO Review. The current CIO Review deals intensively with the future of knowledge management – and the best solutions in the field. Serviceware Knowledge had to deliver something special on top of getting the basics right and was recognized for its AI tools and omnichannel knowledge management to offer complete customer journey support. Serviceware Knowledge allows you to manage your entire company knowledge in one centralized database. Thanks to an intuitive interface you can guarantee that a ..read more

Human Resource Management (HRM) has a great importance for companies, because employees are happier when their affairs are well managed. Especially around the corona crisis, employees are increasingly asking questions – so the HR manager should have answers at hand.   Often an HRM software offers good functions: Companies can run workforce analyses and record vacation days according to country-specific regulations. What it doesn’t provide, however, are answers to the questions that come flooding in on HR managers every day: How is short-time work regulated and how much salary do I still r ..read more

Every company wants its customers to be satisfied and remain loyal. So it’s important that customers have a positive experience at every touch point of the customer journey. To make sure this can happen, the discipline of Customer Experience Management has been around for some time. Having the right knowledge available at the right time is a key success factor for customer satisfaction.   Successful Customer Experience Management (CEM or CXM) basically requires the right knowledge at every point of the customer journey. If the field service can answer important questions immediately, the ..read more

A knowledge database brings clear advantages to every company: Customer questions are answered faster, websites are always up-to-date, and new employees can quickly find their way around. But which software is suitable for a knowledge database and how do companies create them efficiently?   Every customer and employee quickly notices when a company invests too little in a knowledge database: The time spent on searching and distributing knowledge increases the less invested in the knowledge database. This is not economical. Moreover, the lack of knowledge management increases the dissatisf ..read more

The current CIO Review deals intensively with the future of knowledge management – and the best solutions in the field. Click here for the CIO Review!   What does SABIO particularly well? To be ahead of the pack, SABIO had to deliver something special on top of getting the basics right. Cloud hosting and APIs bring decisive company knowledge wherever SABIO customers need it. From one source of truth into every channel. To achieve this mission, the Serviceware AI department figured out smart ways to support editors in their efforts to deliver high quality content even months after the implement ..read more

When a coach conducts a workshop, a teacher gives a lesson, or a university student reads a book in the library, knowledge transfer is happening—within a clear structure. Most of the time, teachers and coaches prepare for their work. Books are written according to a structure, and they get edited at least once. But at the office, knowledge transfer happens in a very different way. The effect this has on everyone from new hires to senior staff is visible any time people look for information on products, processes, services, and more.   But how do we define knowledge transfer outside of classr ..read more

Our team of developers and product managers are working to improve SABIO all the time for our customers. The latest new feature added makes it quicker and easier for your customers to access the right knowledge through web self-service.     If you seek, you will find and that is true of how your customers can benefit from the latest feature available within SABIO. The Consumer API (known as C-API) makes it possible to provide targeted knowledge for your external website through FAQs.     So for example if you have numerous frequently asked questions, why not open them up on the self-service ..read more

For whom do we develop our software?   Of course, we develop SABIO for our customers, because they use the software. Consequently, they are the ones who know best what we should focus on in the further development of SABIO.   No, wait, when our sales colleagues participate in tenders they find out what is “hot” at the moment and what we should definitely develop next.   And the consultants, who hold the training and workshops at the customer’s premises, get a first-hand impression of where there is still room for improvement, so they know best what is in demand.   Hold on! That’s what you hear ..read more

Good knowledge management is a huge success factor for both employees and customers. Unfortunately, it’s not something that happens spontaneously. Someone has to take the initiative to get things started and then maintain those processes once they’ve been established. The best way for a company to do this is to appoint one of their staff to the knowledge manager role. But how do you decide who is right for the job? Read on to find out.   What makes someone a good knowledge manager? Successful knowledge managers share one essential trait. They are always highly visible. Knowledge managers are ..read more