According to multiple outlets, 2019 was the year of the chicken sandwich. Social media feuds and new product debuts kept fried chicken top-of-mind within the QSR industry and beyond. But the chicken sandwich wasn’t the only important development of 2019. In our view, the theme of the year was lasting developments in technology: restaurants bet on big data and modified their operations to accommodate the continued rise of digital ordering. However, it’s clear that the movement has just begun. Here, we take a look at the trends that defined 2019 and are expected to go strong well into 2020 ..read more

By offering an integrated solution for companies both large and small to leverage the power of machine learning in their operations, Bite Kiosk works with a variety of restaurants across the industry, allowing restaurants to focus on what they do best: providing great service and making great food. Bite’s algorithm uses reinforcement learning to provide recommendations to customers, and Bite Kiosk works out of the box to integrate seamlessly into existing workflows and deliver results.  Steve Truong, Head of Product at Bite, explains how machine learning algorithms predict recommendations b ..read more

Machine learning (ML), a subset of artificial intelligence, refers to systems that can learn from experience to solve specific tasks. ML algorithms use statistics and linear algebra to find and apply patterns in massive amounts of data that may be invisible to the naked eye. In recent years, ML algorithms have transformed consumer products ranging from music and video streaming services to search engines to retail e-commerce. By giving consumers personalized recommendations derived from analyzing the data they provide, these companies can optimize their products for each user, in essence provi ..read more

Many underestimate the commitment that goes into owning and maintaining a piece of software. We’ve put together a guide that explores some of the underestimated costs of building software, and why it likely makes sense to look for a preexisting SaaS solution. Last month, Stripe engineer and tech writer Noah Pepper published an article titled “The Treacherously High Cost of Software”. The article touches on a question that many decision-makers in our space face regularly: when to find a preexisting software solution, and when to build it in-house? As Noah’s article illustrates, the answer is ..read more

While kiosk ordering may have seemed like something of the distant future just a few years ago, today kiosks’ arrival in restaurants across the country seems all but inevitable. McDonald’s, Wendy’s, and Burger King have each all announced large investments into kiosk ordering in their stores, and other brands are taking notice. If you are a decision-maker at a quick-service restaurant brand, there is no doubt you have already begun to wonder about whether now is the right time for your brand to test kiosk ordering. This article covers a few insights we’ve gained from talking to executives acro ..read more

With rapid developments in the sophistication of technology offerings in recent years, consumers have higher expectations than ever regarding personalization. In the U.S. adults are strapped for time, working more hours now than at any point in history, and the limited time these consumers do have will increasingly be given to brands that deliver an experience that is convenient and tailored to customers’ specific needs. Silicon Valley has been the first to answer this call for personalization, with digital native companies like Amazon, Netflix, and Spotify rapidly conquering their respective ..read more

As seen in: https://www.foodabletv.com/blog/2017/what-does-automation-really-mean-for-our-industry  In the drive for speedier service, automation has been hailed as the next wave for restaurants to operate efficiently. However it’s not always as clear cut as you think. When we hear that restaurants want kiosks to speed up service, we think: yes! and you also have a great opportunity to give your guests a memorable experience at the same time. With self-ordering kiosks and self service, the metric shouldn’t be about the stopwatch hanging over the kitchen. Instead we at Bite like to think abo ..read more

As seen in RMagazine Apr. 11, 2017 (http://rmagazine.com/higher-profits-and-satisfaction-through-reintroducing-personalization/) As you walk into your neighborhood QSR, you’re greeted by name. Followed by “The usual?” The server behind the counter flashes a smile, gets your order underway and you’re out the door in record time. Right there, the guest is given three reasons to come back again: the friendly service; the personalized experience of a remembered order and the speed and efficiency of stopping in. For the operator, they  have a satisfied, committed guest and perhaps even a bran ..read more