Customer satisfaction is a vital key to any successful business and has always been the goal to any customer support channel. Without customer satisfaction, you’re no better than not having customer support at all. All customers having enquiries always expect to be treated with courtesy and be provided with the best solutions. This is vital to keeping customers happy and loyal to your business.    With this being said, it is important for businesses to look into the variety of customer support channels where they are able to reach and be reached best by their customers. Here, you wil ..read more

Black Friday is the term referred to the Friday following Thanksgiving Day in the United States. Through the years, Black Friday has been one of the busiest shopping days of the year, kicking off the holiday season, and has been adapted by several countries. With stores putting up their items to massive sales and discounts, shoppers all over the country flock to store outlets, online or physical, seeking great deals. Thus, Black Friday can be considered as the biggest and busiest shopping day in the United States.   If you wonder what the Black Friday sale phenomena has been over the past ..read more

In the world of entrepreneurship, Virtual Assistants are considered especially in demand. They not only provide low cost solutions to your growing business needs but most importantly provide you excellent administrative support. Whether you are in retail, real estate, marketing, advertising, information technology, etc., hiring a virtual assistant to meet your growing business needs is truly a practical and smart solution. They do not only give excellent administrative support from a remote location but they are also backed up with a specialized skill set to further exceed client expectations ..read more

If you are in real estate, you may have noticed that virtual assistants are becoming in demand in this line of industry. With an ever-increasing desire for people wanting to acquire properties, it is safe to say that the real estate industry is still flourishing to date.    Realtors are working double time, having plentiful tasks in order to achieve the big sale. Thus, by passing on non-core tasks to a virtual assistant, Realtors have more time and focus in closing a deal. With benefits from not needing to pay for office space while being able to pass on a seemingly heavy workload, a ..read more

WHY OUTSOURCE A VIRTUAL ASSISTANT As an entrepreneur, there are a lot of responsibilities at stake in your hands. Managing your own business could be time consuming and most probably, you won’t be able to juggle tasks harmoniously. And if you are one of those entrepreneurs who goes by the idea of doing it all, then this could affect your business greatly. Being overworked and overloaded with work would cause more negative effects than positive effects on you. And it hinders you to be the best you can be. Since no man is an island, it is always beneficial to have other people in your team – peo ..read more

In the world of entrepreneurship and e-commerce, Virtual Assistants are especially considered as in demand. With businesses aiming for low cost services without in need for office space rental, employers opt to hire virtual assistants who could provide them various professional services from a remote location. Virtual Assistants are not just “online secretaries” as most people dubbed them to be. They offer much more than just clerical tasks. These various services include but is not limited to: administrative tasks, technical support, accounting tasks and creative tasks. Many virtual assistant ..read more

WHAT IS DATA ENTRY? According to the definition from techopedia, “Data Entry is the process of transcribing information into an electronic medium such as a computer or other electronic device.” In other words, data entry is a task that primarily involves entering data information through the use of word processing softwares, some of which may involve transcribing information from recordings. MUST-HAVE SKILLS FOR DATA ENTRY Data entry jobs may sound technical but a number of first-time job seekers would venture into this profession as previous job experience is not necessary for most employers ..read more

With the boom of e-commerce in the last couple of years, it has changed the way people shop. For most of them, they think of e-commerce as businesses offering services on the internet and consumers checking the sites and clicking what they would like to purchase and have them delivered at their footsteps. This is correct but e-commerce is actually more than just an online transaction.    There are a variety of e-commerce models, each of them is specific to one another. Knowing them gives businesses a certain advantage on how to exactly cater to a consumer’s wants; some businesses eve ..read more

Whether a customer contacts for queries, clarifications or complaints, it is the primary duty of the customer service agent to handle all calls with prompt and efficiency. There are many tips and techniques one can apply to improve their customer service skills and one of them is the use of positive language. Words are powerful. It has the ability to build or break, to uplift or tear down, especially with how you convey it. This is the same in Customer Service, especially in bpo company philippines. How you use your words determines the outcome of the call. Below are examples of positive langu ..read more

Poor customer service can cost you. In fact, statistics show that in the US alone, companies are losing around $62 billion annually because they failed to provide their customers with the experience that they are looking for. With social media and various innovations influencing consumer behavior, it is a must for businesses to constantly adapt and improve their customer service practice if they want to stay in the game. Here are some helpful tips on how you can leverage your customer service skills to create loyal customers and establish long-lasting relationships with them.   PRODUCTS A ..read more