Navigating Labor Challenges with Virtual Reception and Self-Service Kiosks
Olea Kiosks Inc.
by Rebekah Riggs
6d ago
Recently, restaurants, healthcare facilities and the hospitality industry have faced extreme labor challenges.  From staffing shortages and high turnover rates to the increasing costs of labor, these industries are under constant pressure to maintain high levels of service while managing operational challenges.  The solutions—virtual reception and self-service kiosks. These are technological innovations that were available pre-pandemic but have now emerged as key solutions to addressing these labor challenges.  Understanding Labor Challenges Many services have faced labor challe ..read more
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Trends in Self-Service: Key Insights from NRF 2024
Olea Kiosks Inc.
by Rebekah Riggs
1M ago
Retail’s Big Show not only showcased the latest innovations but also served as a platform for ideas that redefine customer engagement and operational efficiency. Amidst the dazzling technology and thousands of vendors, the next wave of trends in self-service hold significance for any business eager to navigate the digital age. What’s important to note is that these takeaways transcend the retail sector, offering valuable lessons for any industry with frontline customer interaction. As we delve into the core themes from NRF 2024, it’s clear that the future of self-service and customer engagemen ..read more
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The Future of Self-Service: Balancing Technology with Human Touch
Olea Kiosks Inc.
by Rebekah Riggs
4M ago
Since the pandemic, the concept of self-service has transformed from simple convenience into a cornerstone of customer interaction. In the past, we considered self-service to be a simple, automated solution designed to reduce wait times and streamline transactions. However, its role has drastically expanded. It’s becoming more prevalent because of the technological advancements available and it’s also filling a critical need—a shortage of labor, particularly in retail, hospitality, and healthcare. As we navigate this new economic environment, we see the need for a fresh perspective on self-ser ..read more
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Outdoor Kiosks 101: From Concept to Completion and Everything in Between
Olea Kiosks Inc.
by Rebekah Riggs
5M ago
Self-service kiosks act like the silent ambassadors of convenience. They’ve transformed the way we check-in, transact, and access information.  And now we’re seeing them as the point at which technology meets the public in open spaces. From bustling airport car parks to Subway drive-thrus, these kiosks brave the elements to offer services ranging from EV charging services to food and movie tickets.  As they continue to deliver services across a wide range of venues, it’s important to understand the nuances and challenges surrounding outdoor kiosks. Dive in as we explore what you need ..read more
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Avoiding the Pitfalls of Low-End Technology: A Guide for Entertainment Venues
Olea Kiosks Inc.
by Rebekah Riggs
7M ago
With today’s desire for instant gratification, the convenience and efficiency of self-service technology are no longer optional; they are necessities for large entertainment venues such as stadiums and amusement parks. From purchasing tickets to ordering food and navigating through attractions, self-service plays a critical role in shaping the guest experience. And, when optimized correctly, self-service technology can dramatically reduce lines and wait times, improve operational efficiency, and ultimately, drive up revenue. However, the quality of these experiences is largely dependent on the ..read more
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Olea Kiosks® Launches HYPERMODULAR™ Kiosk Technology
Olea Kiosks Inc.
by Rebekah Riggs
9M ago
Olea Kiosks® has announced its new HYPERMODULAR kiosk technology. This revolution in design allows for complex kiosk configurations to be piloted and in-service much faster than a custom-designed product.  Olea’s HYPERMODULAR technology directly addresses the growing challenge of configuring kiosks with complex access control peripherals so governments, businesses, and organizations can tackle their most pressing needs for automation and expedite time to market. Self-service access control solutions revolutionize the user experience while maximizing return on investmen ..read more
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Applying Accessibility Standards to Self-Service Kiosks
Olea Kiosks Inc.
by Rebekah Riggs
9M ago
Understanding and implementing the Americans with Disabilities Act (ADA) standards in self-service kiosks is an issue of growing importance. The rise of self-service technologies in numerous sectors such as retail, banking, healthcare, hospitality, and mass transit has provided customers with convenience and autonomy. However, it’s vital that these advances in technology are made accessible to all users, including those with disabilities. Proper adherence to ADA guidelines ensures that self-service kiosks are not a barrier but an advantage for individuals with disabilities. Olea Kiosks has ext ..read more
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Balancing Convenience and Guest Experience: The Case for Attendants at Self-Checkouts
Olea Kiosks Inc.
by Rebekah Riggs
10M ago
In today’s fast-paced digital age, consumer experience is being redefined with a strong emphasis on convenience. Technology and automation are leading this change in multiple sectors, one of the most significant being retail. With that comes the emergence of self-checkout. Unattended concessions, also known as unmanned checkouts, are a revolutionary step in the retail landscape. They eliminate the need for human intervention entirely during the checkout process. This model capitalizes on cutting-edge technologies such as RFID tags, computer vision, and AI to detect the items customers pick up ..read more
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From Biometrics to AI: Emerging Trends and Technology Driving Self-Service
Olea Kiosks Inc.
by Rebekah Riggs
1y ago
Working alongside many customers and some that deploy kiosks at scale, we have the opportunity to observe and identify trends that we see happening in the marketplace as it relates to self-service kiosks. Today, the most prevalent reasons for deploying self-service kiosks include speeding up service and the desire to reallocate human resources to higher-value tasks. In addition, we’re also seeing opportunities where organizations are looking to make the kiosks more complex to handle higher-level tasks to increase the level of convenience for guests and productivity for staff. Based on these ob ..read more
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Maximize the Impact of Your Kiosks: A Comprehensive Guide to Greeters
Olea Kiosks Inc.
by Rebekah Riggs
1y ago
As self-service kiosks continue to revolutionize customer service across various industries, including healthcare facilities, movie theaters, amusement parks, fast-food establishments, and retail stores, the importance of integrating a human touch cannot be overstated. Greeters play a crucial role in enhancing the overall customer experience by providing assistance and a welcoming presence. We always encourage the use of greeters to facilitate and encourage patients and guests to use the self-service kiosks, but we also feel there’s a need to help organizations understand how to get the greate ..read more
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