Hosted Unified Communications in a New Era of Care
Evolve IP » Unified Communications
by Peter Eisengrein
2y ago
The healthcare industry, like many industries, has dramatically increased its dependence on hosted unified communications over the past few years. Spurred by the global response to COVID-19, remote work and telemedicine has surged in utilization. Mordor Intelligence suggests that the UCaaS (Unified Communications as a Service) market will grow at a rate of 18.3% in the healthcare space up to the year of 2026, enabling the sector to streamline clinical and business operations and, as a result, provide a better quality of patient care. As we enter the third year of the pandemic, the team at Evo ..read more
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UCaaS vs CCaaS vs SaaS. Confused? Don’t Be.
Evolve IP » Unified Communications
by Curtis Gaska, Senior Sales Engineer at Evolve IP
2y ago
When it comes to buying new technology for your business or upgrading tech that manages either internal or external processes, you’re going to face a barrage of “aaS” acronyms, and we want you to be prepared. The first thing you should remember is that all “aaS” means is “as a service.”  What Does UCaaS Mean?  UCaaS stands for unified communications as a service. Unified communications models support a few different business functions, including audio, video, web conferencing, telephony, and any other communications-enabled business processes. It’s important to note that UCaaS work ..read more
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How STIR/SHAKEN Technology Supports Legitimate Outbound Dialing Programs
Evolve IP » Unified Communications
by Peter Eisengrein
2y ago
Nearly half of the 5 billion robocalls that are made every month are estimated to be fraudulent, according to the Federal Communications Commission (FCC). It’s easy for scammers today to spoof legitimate numbers on caller ID systems, which has rendered the federal Do Not Call (DNC) list mostly useless.  Unfortunately, this negatively impacts legitimate and legal automated outbound efforts, which helps many companies reach targeted audiences with necessary and wanted information in a cost-effective and timely manner.  New technology aims to stop the fraudulent abuse wh ..read more
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How to Find the Right Unified Communications Service Provider
Evolve IP » Unified Communications
by Evolve IP
2y ago
A unified communications service provider offers an integrated platform for collaboration, calling, and presence. These three core functionalities are essential to modern business, especially in the era of work anywhere, but not all unified communications (UC) service providers are created equal. Most say similar things, so it’s important that you have some criteria to use when assessing what a UC platform can offer and whether it really does have what you need to succeed.  Because we know it’s hard to research technology — especially complex ..read more
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Top Three Unified Communications Market Trends
Evolve IP » Unified Communications
by Jeff Martis, UCaaS Product Manager
2y ago
Faster, better, stronger: companies around the world have the same core goals in mind when implementing unified communications (UC) technology. Certain trends point to where the industry is headed. From the UC experts at Evolve IP, here are the top three unified communications market trends shaping the future. The State of the UC Market The global unified communications market size was valued at $78.33 billion in 2020 and expected to have a compound annual growth rate of 20.% percent between 2021 and 2028. This rapidly expanding industry could be worth $344.84 billion by the year 2028. That ..read more
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Unified Communications Platform – 3 Things to Look For
Evolve IP » Unified Communications
by Jeff Martis, UCaaS Product Manager
2y ago
I got a random email from a friend I hadn’t spoken to in over 6 years a few weeks ago. After some back and forth in Outlook, we did what people did before the Internet…we called each other and talked! It was great, it felt like the good old days and then suddenly, he said it, “It’s been crazy here since COVID…”  And there was silence.   My first thought was his family- were they affected, are they doing okay financially, is everyone safe?  “Yeah- we’ve been so busy since COVID and my business has never been better! I’m so glad we&nbs ..read more
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Unified Communications: Stop Trying to Wrestle the Elephant [Part 3 Take to the Cloud for Integration]
Evolve IP » Unified Communications
by Scott Kinka
2y ago
Last week, I talked about where you start to develop a UC strategy for your organization. This week, let’s look at how the Cloud enables integration to help organizations implement a successful UC solution. To score the features and reliability that your business needs from a true UC solution, different applications – some that your business may already use and some that are new – need to be integrated. Interestingly, when asked to provide a definition of UC, Evolve IP survey respondents used the word ‘integrated’ most often. The challenge for businesses looking to deploy UC is to integrate mu ..read more
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Unified Communications: Stop Trying to Wrestle the Elephant [Part 2: Define Your UC Lynchpin]
Evolve IP » Unified Communications
by Scott Kinka
2y ago
Last week, I talked about why most UC projects are not successful. This week, let’s look at where you start to develop a UC strategy for your organization. So where do you start? Well, don’t start by trying to wrestle a 14,000-pound beast to the ground! Start simple, from the beginning, by defining your organization’s single most important mouthpiece. What method of communicating with customers, with employees and with partners drives your business? Do you operate a call center? If so, your most critical communications modality is likely the telephone and, as such, a phone system should be the ..read more
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Unified Communications: Stop Trying to Wrestle the Elephant [Part 1: Why UC is Failing]
Evolve IP » Unified Communications
by Scott Kinka
2y ago
Standing 15+ feet tall and weighing up to 14,000 pounds, the African elephant is the largest land animal on earth. Its trunk alone has over 100,000 muscles and is flanked by a pair of ivory incisors weighing around 100 pounds apiece. Think you can pin one to the mat? Want to try? It sounds ridiculous, certainly, but to the thousands of businesses that have tried to ‘pin down’ a single, perfect, off-the shelf Unified Communications (UC) solution…wrestling an elephant might be easier. According to a recent Evolve IP survey of nearly 1,000 executives, more than 60% say that their company does not ..read more
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How do I enter the cloud services industry from the premise-based world?
Evolve IP » Unified Communications
by ehervadaEvolve
2y ago
If you have been selling premise-based phone systems for any length of time, you understand the dramatic changes that have taken place in our world.  Long gone are the days of multi-year maintenance contracts as end users at medium to large size enterprises are willing to roll the dice on maintenance and call you, or someone else if the system needs service.  They will do their best to manage the service while they try to squeeze an extra four or five years out of the system. The days of big checks from carriers for signing a three year deal on a T1 seem like a distant memory.  ..read more
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