Microsoft Teams has announced “Call Record Insights” to help businesses effectively interpret and act upon call data within the Teams platform. Call Record Insights includes automated call record retrieval, simplified data transformation, secure storage, no-code deployment, powerful analytic capabilities, and more. Previously, businesses had to create their own custom solutions for accessing and managing call record data. Furthermore, the sheer quantity of data produced through Teams calling made analysis and reporting preparation a major ordeal to deal with alone. Justin Walker, Microsoft emp ..read more

Voice calling via today’s giant cloud-powered unified communication platforms is revolutionizing enterprises everywhere. Functionality and simplicity combine with scalability and cost efficiency to enhance productivity and user experience. It all means that seamlessly integrating voice into the wider unified communications stack is the super-important next step for those that now rely on the biggest of the all-in-one-place, go-to platforms. However, for those enterprises for whom the compliant capture and storage of voice call data is a statutory (or commercially differentiating) requirement ..read more

Watch on YouTube UC Today’s Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower. In this session, we discuss the following: The state of AI in 2024 and its intersection with UCaaS and CCaaS The key differences between Microsoft Copilot and Zoom and Webex AIs How CallTower can support customers in choosing the best AI solution for them For more information, visit CallTower. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in t ..read more

New Senate Bill Would Require Zoom and Teams to be Interoperable The US Senate has proposed a new bill requiring UC and collaboration platforms used by the US federal government to be more secure and interoperable, including Zoom and Microsoft Teams. As first shared by The Verge, the Secure and Interoperable Government Collaboration Technology Act, brought forward by US Senator for Oregon Ron Wyden, would require government tools to communicate with each other, even if made by competitors. It would likewise establish high standards of cybersecurity, including end ..read more

The UC Today team is thrilled to unveil the second year of UC Today’s Marketplace, your go-to online directory and vendor news hub for all things Unified Communications and Collaboration. Building upon the success of our inaugural year, we’ve revamped and enhanced the UC Marketplace experience to bring you even more value and convenience. In case you missed it last year, UC Today’s Marketplace serves as a comprehensive platform where you can explore the latest innovations from top vendors in the UC industry. With just a click, you gain access to essential information about each vendor, includi ..read more

Artificial intelligence is the hot topic in every technology sector but turning AI into a productive benefit for your business demands careful consideration and in-depth assessment of the ways in which it can help you succeed. One essential tool that organisations are utilising to enable their explorations of AI is Microsoft 365 Copilot and Copilot for the Microsoft Power Platform. Copilot essentially builds on the principles of AI to achieve productivity enhancements and innovation acceleration by tapping into the wealth of data available in an organisation. At its heart, AI’s purpose is to u ..read more

State Assembly Member for San Francisco, Matt Haney, has introduced a bill that would make it illegal in California for bosses and line managers to contact employees outside of working hours without a good reason. If the bill were to pass, California would join 13 other countries, including Australia, Canada, France, and Portugal, that have implemented similar legislation. It is by no means a done deal yet. It would need to pass a number of steps before being put before the state’s governor. Furthermore, it faces major opposition among employers and business advocates, like the California Cham ..read more

No one could have anticipated generative AI’s impact on our working lives when ChatGPT launched at the end of 2022.  However, as organisations navigate this technological transformation, it is imperative to adopt a people-first approach, prioritising customers’ and employees’ needs and experiences.  Businesses can foster greater satisfaction, efficiency, and collaboration by centring AI initiatives around enhancing human interactions and workflows, ultimately driving superior outcomes across the board – in both employee experience and customer experience. Understanding Customer Expec ..read more

HP has announced the certification of new Poly terminals by Enreach for Service Providers. In the evolution of the partnership between HP and Enreach, the Poly Edge E range has been certified, and these terminals are being integrated into the Enreach UP Platform. Tailored for hybrid and adaptable work environments, the certified Poly phone range is accessible through HP’s extensive network of integrator, reseller, and operator partners. Robert Urban, Director of Global Sales & Marketing at Enreach for Service Providers, said: We’re delighted to further enhance our partnership with Poly.&n ..read more

Learning to effectively compare CPaaS providers and solutions for integrating business workflows is becoming increasingly crucial. As enterprise technology stacks evolve, companies need intuitive ways to align their ecosystems and technologies to reduce costs and improve productivity. CPaaS systems and integration solutions like APIs and SDKs can enhance everything from business efficiency to customer experience. The challenge is figuring out which vendors and providers you should work with. Based on our insights into the evolving world of CPaaS and workflow integration solutions, we’re sharin ..read more