When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study. Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability, collaboration, and contact center solutions, to name a few. Network service providers offer these and additional capabilities, enabling companies to buy multiple services from a single provider. More importantly, companies ..read more

When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study. Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability, collaboration, and contact center solutions, to name a few. Network service providers offer these and additional capabilities, enabling companies to buy multiple services from a single provider. More importantly, companies ..read more

IT leaders have a variety of approaches when it comes to managing and administering UC applications including voice and video. They can leverage vendor-provided tools, or they can invest in third-party specialty tools designed specifically for UC management. In this webinar we’ll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment CBA [Ep.5] Optimizing UC Management Presented by: Irwin Lazar, Vice President and Service Director, Nemertes Research Date: June 30, 20 ..read more

Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications. The modern workplace, especially during the pandemic, is increasingly built around collaboration tools, such as meeting applications that integrate voice, video conferencing and screen sharing. More than 91% of organizations are using such apps now, and more than 61% adopted a new meeting app specifically to support working from home, according to Nemertes’ recent “Visual Communications and Collaboration 2020-21 Research ..read more

As a research analyst, I have the incredible opportunity to speak with IT and Customer Experience (CX) leaders regularly to identify trends, best practices, and success metrics. One of the promising trends to improve CX is the integration of Unified Communications (UC) with contact center platforms. CX leaders are evaluating numerous innovations to give them a competitive edge that ultimately increases revenue, improves customer ratings, and/or reduces costs. UC integration with contact center platforms already is delivering on those success metrics. Before going into additional details, let’s ..read more

Can IT leaders save money by moving to the cloud? According to the research, some companies are already seeing significant cost savings with UCaaS. When it comes to cloud migrations in the enterprise, IaaS and PaaS typically show compelling cost savings over on-premises alternatives. But one area that hasn’t historically been as clear for savings on cost of moving to the cloud is Unified Communications as a service (UCaaS). UCaaS is top-of-mind for many IT and business leaders as they reevaluate their workplace collaboration strategies, especially in light of the COVID-19 pandemic. Today, 90.6 ..read more

IT leaders have a variety of approaches when it comes to managing and administering UC applications including voice and video. They can leverage vendor-provided tools, or they can invest in third-party specialty tools designed specifically for UC management. In this webinar we’ll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment CBA [Ep.5] Optimizing UC Management Presented by: Irwin Lazar, Vice President and Service Director, Nemertes Research Date: June 30, 20 ..read more

The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor. Nemertes has researched what companies actually spend on UCC for 14 years now. In this webinar, we share some of the key metrics you should consider when selecting a UCC provider—along with real-world data on what it costs to operate various providers. We cover: What are the differences in operational costs, by size of rollout, for select providers? How do those costs chang ..read more

While many organizations record meetings and stream live town-hall broadcasts, the growing availability of video cameras in PCs, laptops, and mobile devices is enabling anyone to create and share their own video, either on-demand or live. But how do companies enable video broadcasting while ensuring compliance with governance and security controls, and the ability to meet video’s performance needs? During this informative webinar we share: The current state of enterprise video content management and content distribution deployments How to implement a successful governance strategy for video as ..read more

UCaaS has garnered a great deal of attention in the marketplace over the last few years thanks to its ability to offer low cost, flexible, calling and unified communications services. Moving to the cloud enables organizations to shift responsibility for provisioning, operations, and management to a cloud provider, while also enabling them to take advantage billing models that only requires paying for what you use, rather than large up-front capital outlays. Nemertes Research has tracked UCaaS adoption for the last several years. Our latest “Workplace Collaboration: 2019-20 Research Study”, bas ..read more