Security Guard Trends to Watch for in 2020
Valiant » Workforce Management
by Timothy Lozier
4y ago
With the new year upon us, let’s take a fresh look at the areas within the security guard market, especially in time and labor management, scheduling, touring, payroll, billing and human resource management, that can potentially trend in 2020.  We’ll take out our crystal ball and make a few predictions.   Prediction #1: Increased Guard Roles Rise with Increased Technology Adoption Throughout 2019, the idea of incorporating new technologies into the Guard Force was a common theme.  Facial Recognition, Robots, Drones, and GSOC all made their way into the technology discussion.  And, while in 202 ..read more
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Two Trends to Watch in Security Workforce Management
Valiant » Workforce Management
by Timothy Lozier
4y ago
We are less than a week away from Security Magazine’s Security 500 Report, which not only outlines the top leaders and organizations in the Security industry, but looks at common challenges and trends facing the industry and how these companies are handling them. We will have to wait for the report and subsequent webinar to know what those trends, but there are two areas we think will most certainly come up.   Staffing and Training in the Security Workforce This is a common trend in the industry at large, but from our perspective, there is more emphasis on the physical security sector. We’ve ..read more
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How to Implement a Proactive Employee Scheduling Program
Valiant » Workforce Management
by Timothy Lozier
4y ago
In recent news, Congress has reintroduced the Schedules that Work Act, which is aimed at helping to ensure that hourly workers have advanced notice on their work schedules.  Part of the bill maintains that hourly workers are required to have their work schedule with up to two weeks notices prior to the start of that work week.  While this has a significant benefit to providing a level of stability for hourly workers, for the employer this represents a challenge in effective employee scheduling.  With many variables to consider, proactive and advance employee scheduling can be difficult for man ..read more
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5 Takeaways on Security Workforce Management from the GSX show
Valiant » Workforce Management
by Timothy Lozier
4y ago
We are officially a week out from the Global Security Exchange (GSX) 2019, and overall the show was a tremendous success.  From a purely internal standpoint, it was the announcement and presence of the newly formed Trackforce Valiant, which provides an end-to-end answer for companies looking for a Workforce Management Solution.  That aside, there were some intriguing takeaways from the event.     1. Security, But Also Safety is a Prime Directive When you think about security workforce management, or security operations in general, the first thought is around the security aspect for clients ..read more
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Front-Line Vigilance with Back-Office Intelligence in Workforce Management
Valiant » Workforce Management
by Timothy Lozier
4y ago
It’s been an exciting week for the security guard industry, as Valiant Solutions and Trackforce have joined forces to become Trackforce Valiant. This brand-new company combines the front-line capabilities of Trackforce with the back-office intelligence of Valiant Solutions. The result is a true end-to-end solution for workforce management, helping security companies manage all aspects of their operations. For years, both Valiant and Trackforce have built a pedigree for workforce management within the security industry, and the combination of these two companies into Trackforce Valiant position ..read more
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Hurricane Season and Workforce Management – Are You Prepared?
Valiant » Workforce Management
by Timothy Lozier
4y ago
Hurricane Season is upon us, and especially in the East Coast, this brings a host of unpredictability.  Whether it’s planning for outages, potential storm damage, or securing facilities that may be compromised, the physical security industry needs to be prepared.  One of the key areas centers around workforce management and the teams you assign to posts on a scheduled basis.  How can you mitigate any risks when disaster strikes to fulfill your promise to your clients when they need you the most?   Security Doesn’t Take a Day Off:  How a Weather Event Impacts Operations Any disaster, hurricane ..read more
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Q&A with Jack Goldsborough: Security Workforce Management and Growing your Business
Valiant » Workforce Management
by Timothy Lozier
4y ago
This past week, we conducted an amazing and informative webinar with Jack Goldsborough of Whitehaven Advisors and Jeff DiDomenico of Valiant Solutions on how to benchmark your growth in the security industry.  In the webinar, Jack and Jeff talking about the current market and the impact of technology on Security Workforce Management.  Most importantly, Jack introduced the Security Growth Curve and the Maturity Matrix, which companies can use to help grow their business.     We had a lot of great questions, so we thought we’d outline a few of Jack’s responses here:   Q:  If you were starting a ..read more
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The Uncertainty of Minimum Wage Hikes: How Will you be Impacted?
Valiant » Workforce Management
by Timothy Lozier
4y ago
In previous articles, we’ve talked about the impact of state minimum wage rates, and those states that are steadily increasing the minimum wage to $15/hour. So far, 29 states have begun the process of raising the state minimum to $15, and most of these states have cited cost of living expenses as a primary means. It also has an impact on employers who cannot afford to retain as many employees due to the rising minimum wage. Now, the Congressional Budget Office (CBO) is exploring the impact of a potential federal minimum increase to $15/hr. What did they find, and how will workforce management ..read more
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Key Workforce Management Challenges Facing Physical Security Companies
Valiant » Workforce Management
by Timothy Lozier
4y ago
You’ve built your security business, gotten great contracts with key clients, and maintained a staff of guards that you can rely on to arrive on time, meet qualifications required, and provide value.  However, as you grow and scale, the challenge becomes one of keeping track of your workforce management operations.  Companies that have a strong and mature operations still often rely on manual methods to track their workforce.  Even if there are not manual, these processes are commonly disparate, housed in many different systems, which requires data re-entry, copying and pasting – all of with i ..read more
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4 Things to ask a Workforce Management Solution Provider
Valiant » Workforce Management
by Timothy Lozier
4y ago
For security guard firms, workforce management can be a complex task.  Not only are firms servicing multiple customers, but for each customer there may be multiple locations.  Even within the locations, there are different posts, and each post must be staffed with employees that are qualified to tour that post.  So, there are a lot of moving parts to the security business.  In addition, with a combination of turnover, qualifications, wage rates and bill rates, the ability to maintain profitability is a constant risk.   And yet one of the most overlooked components to a workforce management sol ..read more
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