Fourth » Workforce Management
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Fourth is the leading provider of cloud-based forecasting and cost control software for the hospitality industry. Explore trends within the hospitality sector, and learn how you can harness labor management technology to transform your business.
Fourth » Workforce Management
4y ago
September 10, 2019
Written by: Jane Handel
There are many foes in the hospitality industry—they take the form of wasted time, effort and cash, causing havoc and frustration for your employees and guests alike. The better you know them, the better prepared you and your team will be. Welcome to our Meet-the-Villain series. Stay tuned as we introduce you to the villains who thrive on operational inefficiencies and share our tips for how to fight the good fight.
Part 1: The Busywork Beast in the Back-office Lair
Hiding in every back office lair is a Busywork ..read more
Fourth » Workforce Management
4y ago
Fourth at the NRA - Highlights from the Fourth and Bar Louie keynote
Andrew Levey
Tue, 05/22/2018 - 09:14
May 22, 2018
Written by: Catherine Marshall
Some highlights from Fourth Director of Labor Productivity Karina Coen’s keynote at the National Restaurant Association Show with Bar Louie’s Jessica Carolyn.
“At Fourth we use science and tech to think differently about how operators look at forecasting, scheduling and labor deployment.
“Most restaurant operators can be described as data rich but insight poor.
“They h ..read more
Fourth » Workforce Management
4y ago
Just because you can measure it doesn't mean you should
Andrew Levey
Mon, 04/16/2018 - 08:53
March 28, 2018
Written by: Andrew Levey
You can’t move for data these days. Some of it can give you invaluable insight into how your business is working and how it could work better. But much of it can’t. So it’s vital to measure the right things. And to do so accurately and quickly – then share your findings with colleagues who need them.
First you need to decide what’s worth measuring. For example:
Sales – trends, like-for ..read more
Fourth » Workforce Management
4y ago
Employee engagement drives productivity and customer satisfaction.
Andrew Levey
Wed, 03/14/2018 - 16:18
March 14, 2018
Written by: Simon Bocca, COO, Fourth.
That happier employees work more efficiently and create more satisfied customers comes as no surprise to anyone who runs a business. But in an industry where customer service is the business, employee engagement is paramount.
In recent years, executives from a variety of organizations and business sectors have extolled employee engagement’s virtues. In the hospital ..read more
Fourth » Workforce Management
4y ago
The Evolution of scheduling
jane.handel
Fri, 06/14/2019 - 12:56
July 8, 2019
Written by: Jane Handel
Every restaurant operator knows the recipe for the perfect schedule: get the right people on the right shift at the right time. But when it comes down to it, that’s much easier said than done.
Restaurant operators have been juggling various approaches to scheduling in an attempt to achieve the highest possible level of accuracy. While the methods for scheduling have evolved, each iteration comes with its own set of chall ..read more
Fourth » Workforce Management
4y ago
Maintain compliance with predictive scheduling
jane.handel
Thu, 05/23/2019 - 14:44
August 12, 2019
Written by: Jane Handel
Predictive scheduling legislation: penalties, fees, and fines, oh my
Arranging childcare, scheduling transportation, attending school or second jobs, or caring for family members…there are many things hourly restaurant employees juggle outside of work. When managers make changes to a previously set schedule, the impact on the employees can be a tough one—and often comes with additional costs for th ..read more
Fourth » Workforce Management
4y ago
Shift profit and customer service into high gear with better scheduling
Andrew Levey
Mon, 02/26/2018 - 10:58
February 26, 2018
Written by: Karina Coen, Fourth Ltd. Director of Labor Productivity
The science of scheduling is about deploying the right people at the right place in the right time to drive profit, cut costs and please customers. But the question of how to best “control” labor remains.
Now more than ever, it is vital to the long-term success of hospitality businesses that every operator find their answer to ..read more
Fourth » Workforce Management
4y ago
Fourth at the 2019 NRA Show: Collaborative scheduling
jane.handel
Mon, 05/20/2019 - 15:15
May 20, 2019
Written by: Jane Handel
Here at the 2019 100th Annual NRA show, we’ve been hearing a lot about company culture, engaging employees, and making manager’s lives easier. One of the easiest ways to positively impact all three is to harness the power of mobile technology and to introduce collaborative scheduling to your restaurant.
What is collaborative scheduling? This approach allows employees to request changes to thei ..read more
Fourth » Workforce Management
4y ago
Single sign-on: a singularly good idea
jane.handel
Tue, 05/14/2019 - 15:44
June 4, 2019
Written by: Jane Handel
A few failed attempts to log in; a locked account notification; the toggling between refreshing the inbox and double checking the spam folder for the reset-password link; coming up with a sufficiently secure password (oops! Can’t use one you’ve already used before—wait, was that my old password?); re-logging in on mobile devices…sound familiar? We’ve all been there. Resetting forgotten passwords is a special sor ..read more
Fourth » Workforce Management
4y ago
New address, same powerful global solutions that help over 1,100 companies in hospitality work smarter
claira.cinnamond
Mon, 12/18/2017 - 16:57
December 18, 2017
Written by: Catherine Marshall
Keeping food costs in line, maintaining proper inventory levels, and staffing correctly for demand can make hospitality an inhospitable chore. U.S. restaurants and hotels also face rising workforce costs, broad macro-economic changes and technological disruption, all the while customer demands and expectations evolve quickly.
When ..read more