Zoho is a complete cloud solution that has tools able to support a several business processes, from office tasks to support, marketing and sales. Zoho Phonebridge enables Zoho solutions to connect with Toky cloud phone system to work seamlessly. Toky has useful integrations with Zoho CRM and Zoho Desk click to learn more. Integrating Toky with Zoho Phonebridge In a few easy steps you will be able to connect Toky's business phone systerm with Zoho Phonebridge, allowing you to make and receive calls natively within Zoho products. Both outbound and inbound calls will show important contact det ..read more

Regardless of the size of your business, WhatsApp Business is an excellent option to improve communication with your customers. Beyond the millions of people who use this chat application, its ease of use and familiarity for many of your customers will have them turning to this channel when they have any questions about your product or service, or when they need assistance in their purchase process. There are great benefits that you can enjoy when enabling WhatsApp Business in your business, including: Immediate communication with your customers: One of the greatest benefits of WhatsApp is t ..read more

Businesses are evolving quickly, going from being offices of brick and mortar to digital locations on the Internet, which you can contact through digital means. Although not all businesses can migrate 100% to the cloud, there are a good number of activities that can be carried out remotely without negatively impacting the operation and even generating cost reductions due to the little dependence on physical spaces. Teleworking or remote work is based on the combination of different technologies to ensure that productivity is not affected and even increases. One of the critical technologies to ..read more

When your clients call your business, they imagine the call center as a large office full of cubicles where all your agents are dedicated only to receiving and making calls. Although this can be the case, cloud telephony technology based on VoIP technology allows for the decentralization of call centers because, unlike conventional telephony that depends on cables, cloud telephony depends on an internet connection. Thanks to internet penetration that exceeds 60% worldwide and reaches over 90% in some regions such as Europe and North America, you can attend your call center from almost anywher ..read more

Starting a call center for your business can be a great option to improve your customer service, increase your sales and improve your image. You can either consider starting an internal call center, or using an external service. Although hiring an external service for your call center is an option that can be implemented, we invite you to consider the following advantages of having an internal call center, which you can easily start with a virtual phone solution system such as Toky: Customer service with your style and conditions: When you start a call center with your own team, you can esta ..read more

There are times when you must be available to your customers, even when you're not connected to your cloud phone system. Call forwarding offers great flexibility for this situation, since it allows calls received in your business telephone system to be diverted to a landline or mobile number so that you can answer, even without an internet connection. Call forwarding will never share the external number with your clients, it will simply be as if you answered them from your call center. The uses of call forwarding can go a bit further, and when combined with other features of your phone system ..read more

The call center team has the responsibility of being your clients' first point of contact with your company. They must act in an organized and coordinated manner, and simultaneously have a positive and constructive attitude that reflects the values ​​of your company and makes your customers have the best experience. This is not an easy task, and goes much further than just answering calls or chats and solving problems, even with annoyed customers; it requires the whole team to be a team, and as such, a good work team requires leadership. What does a call center leader do A call center leader ..read more

Whether you already have a business call center, or are looking to to start a new one, it is important to bear in mind that a good selection of software tools will make a big difference in terms of the performance of your team, and the speed at which they serve your clients properly, and execute your day-to-day tasks. It is good to keep in mind the tasks that your team of agents must perform on a daily basis to determine the type of software you should choose to improve their productivity. Some of the basic activities and needs are: Make and receive customers’ calls. Document customer conver ..read more

Customer service has become more than a necessity, it's become a competitive advantage for many types of businesses. It is very common to think that a call center is only required for large companies that have a large volume of clients; But the truth is that regardless of whether your customers are people (B2C), or companies (B2B), a call center will help you improve the quality of your customer service, and their shopping experience. It is not necessary to have dozens of agents, even a simple model with one or two agents has represented a great improvement in the image of companies towards c ..read more

A business call center is one of the teams in your business that deals with customers and participates directly in the sales and customer service processes; this is why it must work as efficiently as possible. The efficiency of your call center will help you not only to reduce the costs associated with incorrect calls, but to increase the ability to generate sales, retain customers and even become a differentiating factor in your business. We share below 5 tips for improving your call center efficiency and help you get a productive and effective team of agents. Correctly trained agents: It i ..read more