Averting technical setbacks is crucial to maintaining smooth operations for today’s businesses. However, many companies struggle with resolving IT issues while managing their regular activities. Adopting IT help desk best practices is key to overcoming this challenge. “As remote work escalates, mastering IT help desk best practices becomes a necessity for improving your operational agility and customer service excellence,” notes Luis A. Laponte Jr., Principal CEO of OneTech360. Robust technical support plays a pivotal role in delivering quality customer service and maintaining ..read more

Every business, at some point, finds itself at a crossroads, choosing between the traditional break fix model and the increasingly popular managed services approach.  An increasing number of businesses are choosing to rely on managed services to ensure their key IT operations remain under control.  Research shows that 37% of all IT functions are being handed over to managed services providers. In addition, IT departments are allocating 13.6% of their budgets for outsourced services. This pivotal decision can significantly impact a business’s efficiency, cost-effectiveness, and over ..read more

Every business today grapples with the rising complexity of information technology. A startling 64% of businesses experienced a significant downtime event in the last year due to IT disruptions, according to the Ponemon Institute. Yet, many companies are ill-equipped to manage these challenges on their own. “The future of any business is intrinsically tied to how well it can navigate IT challenges,” explains Luis Aponte, CEO of OneTech360. “One of the most effective ways to approach these challenges is by leveraging managed IT services.” But what are managed IT services, and what benefits do t ..read more

The FTC (Financial Trade Commission) mandates new technologies and security controls for CPAs and Accounting firms. These measures aim to safeguard the security, confidentiality, and integrity of customer information held by financial institutions, including accounting firms, tax professionals, enrolled agents, and wealth management advisors. If you missed the FTC safeguards rule compliance deadline for CPA and Accounting Firms, which was set for June 9th, 2023, you could be subject to fines ranging from $10,000 to $100,000 per violation. Gross breaches could even result in up to 5 years in pr ..read more

Cybersecurity threats continue to evolve significantly. They pose significant risks to individuals and organizations alike. One such threat gaining prominence is zero-click malware. This insidious form of malware requires no user interaction. It can silently compromise devices and networks. One example of this type of attack happened due to a missed call. That’s right, the victim didn’t even have to answer. This infamous WhatsApp breach occurred in 2019, and a zero-day exploit enabled it. The missed call triggered a spyware injection into the device’s software resource. A more recent threat is ..read more

FTC safeguards rules: is your CPA firm compliant? As a cybersecurity Firm, Onetech360 understands the importance of staying up to date with the latest regulations and standards that affect businesses, especially in the realm of data protection. One regulation your CPA firm must know is the new FTA (Federal Trade Commission) safeguard rules. These rules aim to enhance the security and privacy of sensitive customer information held by financial institutions, including CPA firms. FTC safeguards refer to a set of guidelines and requirements outlined by the Federal Trade Commission to protect ..read more

E-mail has become an integral part of communication in businesses of all sizes. Small businesses, in particular, rely heavily on email to communicate with their customers, suppliers, and employees. However, with the increased use of email comes the risk of cyber threats, such as phishing attacks, malware, and data breaches. You must adopt robust email security measures to safeguard your business from such risks. In this article, we will outline five tips on email security that small businesses can implement to enhance their posture. Use Strong Passwords Strong passwords are one of the most b ..read more

Demystifying Managed IT Services Feeling bamboozled when it comes to managed IT services? You’re not alone. Nowadays, there’s a lot of buzz around this topic, but many still find themselves asking, “Need a complete description of managed IT services? What is it? Why does a company should use a managed IT provider, and how does it save a company money?” Fret not, dear reader. This article aims to answer these burning questions and more. So, sit back, relax, and let’s dive into the wonderful world of managed IT services. Managed IT Services: What’s the Deal? The Nuts and Bolts of Managed IT Ser ..read more

As businesses grow and technology advances, it’s not uncommon for onsite IT expenses to increase. While technology can greatly improve business operations, it can also come with a hefty price tag. That’s why it’s important to find ways to manage your onsite IT expenses and keep them under control. At our company, we’ve helped numerous businesses tackle this challenge and find ways to optimize their onsite IT expenses. Here are some of our top recommendations: Conduct a Cost Analysis The first step in managing your onsite IT expenses is to conduct a cost analysis. This will help you understan ..read more

In today’s ever-changing technological landscape, businesses need to stay up-to-date with the latest advancements in IT. The cost of maintaining a robust IT infrastructure can be significant, especially for small and medium-sized enterprises. This is where managed services providers (MSPs) come in. MSPs offer a wide range of services to help businesses streamline their IT operations, improve efficiency, and reduce costs. In this article, we’ll explore how leveraging MSPs can help control IT costs and how to choose the right MSP for your business. Understanding Managed Services Providers Manage ..read more