When it comes to the people most critical to mounting a proper crisis response, you probably think first of those teams and individuals who work with you directly to resolve issues. However, there is another equally important group that holds the power to either make or break your crisis plan: the stakeholders. While not usually involved directly in the resolution of a crisis, stakeholders are a critical link in the chain. They are often in the best position to organize and communicate with employees and other audiences on the ground. If you arm them properly, they can be aligned with your p ..read more

We have heard it many times over the last two years - the world has changed. COVID has impacted everything from the economy to the mental and physical health of the world. Social conflict and unrest have reached a series of flashpoints. We are seeing spikes in cybercrime. As if the fallout from the largest pandemic in a century wasn’t enough, we also continue to feel the impacts of climate change in natural disasters like hurricanes and wildfires. The list of global disruptions is long. People are exhausted and dismayed ..read more

We are super excited (after 18 months), to be getting on the road and showcasing the all-new In Case of Crisis 365 platform for issues and crisis management.  We are going to be in  Orlando, FL at the Global Security Exchange from September 27th -29th.  If you are there, please stop by.   ..read more

Contributed by Mark Nicola, Vice President of Operations & Training, Experior Group  After reviewing the emergency and crisis plans of hundreds of companies and running live drills for many of them, we have identified two key areas that are frequently overlooked and result in almost certain failure when the plans are put into action.  Training - Properly trained personnel are, by far, your greatest asset, but they can easily become bystanders during an event if not adequately informed. They must clearly understand their position and area of responsibility as it fits into the g ..read more

Last month the UN Food and Agriculture Organization (FAO) reported that natural disasters happen three times more often today, than they did in the 1970s. “At no other point in history have [we] faced more hazards such as megafires, extreme weather... and emerging biological threats, as during the past year of the COVID-19 pandemic. Nor have they been seen at such frequency, intensity, and complexity,” the agency said in a new report . In the face of these threats, many organizations are not fully prepared a natural disaster. With hurricane season beginning June 1, and warmer weather bringing ..read more

Contributed by Aric Mutchnick, President/CEO, Experior Group  ..read more

The cost of an adverse event, to both the organization’s business and its reputation, increases every year and it can take years to rebuild trust with stakeholders. According to one recent study, corporate reputation accounts for more than a third of the valuations of stocks across the 15 leading equity markets around the world. How does one plan for every crisis when they may arise in many forms: a cyber-attack, the sudden death, incapacity, or indiscretion of the CEO, whistle-blower allegations, regulatory evasion, and many others ..read more

More than a few eyebrows were raised at the end of March when a report commissioned by the government concluded that the UK is a model for race relations and that institutional racism barely exists.  ..read more

It would be hard to top 2020 for a rich slate of crises – after all, last year suffered the advent of a global pandemic and the US had a contentious and confrontational general election that split families, friendships and workplaces ..read more

There is a semester’s worth of crisis management lessons from the recent experiences of Robinhood, when a band of individual investors, based around a Redditt forum, used the stock trading app to take on Wall Street’s hedge funds. A quick summary of the story can be found here.  We no doubt will return to the crisis management lessons in future blogs. For now, we want to focus on what appeared to happen (and did not happen) in Robinhood’s management of its communications before the crisis even unfolded ..read more