Creating Disney Magic
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Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Creating Disney Magic
3h ago
"They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members."
Key Moments
00:00 Pre-shift meetings are a key leadership strategy.
04:23 Regular training improves performance and morale.
06:35 Purpose of pre-shit meetings are communication, appreciation, inspiration.
10:14 Effective pre-shift meeting strategies.
12:46 Celebrate 500th episode with giveaways, on May 6th.
Resources
Join the live recording of the 500th Episode
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Creating Magic ..read more
Creating Disney Magic
1w ago
“People don't know what you’re thinking. You have to have the courage to go tell them." Key Moments
03:46 Typecasting in the Workplace
06:02 Taking Opportunities for Career Advancement
08:33 Proactive Pursuit of Career Goals
10:54 Preparing for a Career Discussion with Your Boss
13:48 Supervisors Should Focus on Your Career Goals.
Resources
Join us for the live recording of episode 500. You can register here - leecockerell.com/500
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Ask For Your Next Opportunity
If you want to advance in your career there are times that you need the cou ..read more
Creating Disney Magic
2w ago
"Include others that have been there and are doing the work. They know what works. If you ask their opinion and listen with an open mind, you don't need to know much yourself. And you can still make a good decision."
Key Moments
03:02 Customer and Employee Wisdom
06:12 Inclusive Decision-Making in Business
08:01 Human Ego Impacts Learning Opportunities
09:33 Reflecting and anticipating lead to better leadership.
12:20 Growth and Maturity in Management
14:03 Leading By Example Based On Experience
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Leaders Don't Need to K ..read more
Creating Disney Magic
3w ago
“We sometimes, worry about telling people hard things or things that'll disappoint them. But in the end, if you do it, and you do it the right way, and tell them the truth with good reason, then there shouldn't be an issue."
Key Moments
00:00 Navigating Tough Conversations
04:24 Corporate Restructuring
07:46 Patience While Hiring Pays Off
10:21 Decision Making in Hiring
Resources
Carol Quinn
Best Culture Solutions
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
How to Tell Someone They Didn't Get the Job
No one looks forward to delivering disappointing news to job candidates. Unfor ..read more
Creating Disney Magic
1M ago
“Your children have to know what you believe in, what you stand for, what the family is, what ethics are, and honesty, and what the expectations are in a family. It's the same in the workplace."
Key Moments
02:37 Workplace Ethics at Disney
04:18Leadership and Transparency
08:02 Importance of Communication and Respect in Teams and Families
11:57 Workplace Discrimination
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Leaders Need to Take a Stand
There can be a number of challenges that come up when you are managing a work environment with cultural differences. It is import ..read more
Creating Disney Magic
1M ago
“You can brag that you have a 99.5 safety rating on your rides, but what if you're the family member of the point 5% that something bad happens to? That's just not acceptable and therefore, there is no wiggle room.”
Key Moments
01:37 Customer Service Challenges and Safety
03:44 Disney Parks Experiences with Safety
08:42 Handling Safety Concerns and Maintaining Guest Experience
11:14 Importance of Leaders Discussing Safety
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Keep Safety a Priority
There is a delicate balance between prioritizing customer service and maint ..read more
Creating Disney Magic
1M ago
"It's about what can you do, not what you know. A lot of people know a lot, but they can't get anything done."
Key Moments
02:37 Show what you can offer, expertise matters.
06:33 Education and skills matter for job opportunities.
09:11 Early experience crucial, expertise brings further success.
11:44 Overcoming doubts, gaining confidence, finding success.
14:09 Expressing gratitude and encouraging others to create magic.
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Do You Need a College Degree to Succeed?
There is often a debate on whether a college degree is necessary ..read more
Creating Disney Magic
1M ago
Make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694.
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
  ..read more
Creating Disney Magic
2M ago
"If you've hired the right people and they're committed and loyal and they are trained and they know how to do their job, you can get them ready for you to be gone for a little while."
Key Moments
03:16 The art of delegation as a leader.
05:51 Effectively managing a leave of absence.
08:42 Returning from a leave of absence
09:33 Organization culture’s influence on mental health in the workplace
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Making a Leave of Absence Work
Part of being a leader is developing your team and empowering them to make decisions when someone is ..read more
Creating Disney Magic
2M ago
"Create products based on the problems you are good at solving and you like solving."
Key Moments
01:27 Career transition strategies for coaches.
03:13 Strategy sessions for high-value companies; focus on product messaging to boost sales.
08:51 Offer specific coaching services for targeted results.
10:04 Creating high-dollar workshops to increase sales.
13:09 Experienced mentors provide value through their wisdom and belief in achieving goals.
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Starting as a Coach
It is not impossible to become a successful coach that t ..read more