Integrating advanced texting capabilities into your communications just got easier. Cloud9 TextMe can text-enable business telephone numbers, sending business text messages without exposing employees’ personal contact information. Cloud9 TextMe is a robust, enterprise-level text solution that far exceeds the capabilities of phone apps. This scalable, cloud-based solution can drive marketing, customer service, and customer engagement and loyalty in ways that email and automated phone calls can’t. The application is easy to install and will quickly become a key component of your communications ..read more

Cloud9 Infrastructure now offers one of the most-requested capabilities for channel partners and the clients they serve: texting. Your customers can now text-enable their business telephone numbers, sending business text messages without exposing employees’ personal contact information. Cloud9 TextMe is a robust, enterprise-level text solution that far exceeds the capabilities of phone apps. This scalable, cloud-based solution can drive marketing, customer service, and customer engagement and loyalty for your clients. The application is easy to install and will quickly become a key component o ..read more

BACKGROUND With eight branches in New Jersey and Pennsylvania and a not-for-profit mission, First Harvest Credit Union had to provide excellent, reliable service to its members as cost-effectively as possible. The credit union has a busy contact center in its main branch, as well as almost 200 employees with phones. The credit union has been a VOIP Networks client for nearly two decades, and VOIP Networks has continually supported the organization as it expanded and added advanced capabilities. CHALLENGE When First Harvest began working with VOIP Networks, it had an on-premises, hardware-based ..read more

Choosing an infrastructure for your clients’ MiVoice Business (MiVB) licenses isn’t an easy decision, and Mitel channel partners have several options. Only one of those options is a Mitel Platinum Partner and Mitel Exclusive Partner with decades of experience with Mitel technology, offering white-glove service and support for both channel partners and their clients. That one option is Cloud9 Infrastructure. Onboarding Is on Target Cloud9 Infrastructure onboarding is simple and painless for channel partners, with no monthly minimum revenue requirements, no volume commitments, and no onboarding ..read more

For the public sector, reliable, full-featured communications can literally be the difference between life and death. It can mean that taxpayers and stakeholders receive efficient, cost-effective service, answers, and help, no matter what they need. VOIP Networks has always made public sector clients a top priority, which is why we were so pleased to have recently been named to Mitel’s Public Sector Partner Specialization 2024 list. The list highlights firms with special expertise in using Mitel technology to improve public safety and the entire citizen experience when dealing with public agen ..read more

For the second year in a row, Cloud9 Infrastructure is a Platinum sponsor of Mitel Next. The reason is simple: no other single industry event offers channel partners as many opportunities to learn, grow, form new partnerships, and build your business as Mitel Next. Stop by our booth and learn how Cloud9 Infrastructure can help grow your business while strengthening your customer relationships. Mitel Next and Cloud9 Infrastructure A Mitel Platinum dealer, Cloud9 Infrastructure offers a Mitel-approved and -endorsed Infrastructure as a Service (IaaS) solution for MiVoice Business (MiVB) and MX-ON ..read more

Sometimes the cavalry comes via technology, rather than riding over the hill on horses. When a major client’s communication system went down because of a critical system outage, Unified Technologies implemented a temporary solution on Cloud9 Infrastructure within a few hours of the event. The bottom line: The client had a fully working telecommunications system within hours of the outage. Unified Technologies quickly implemented a temporary solution on Cloud9 Infrastructure. The client is now on a secure, robust, full-featured Mitel system, provided by Unified Technologies and powered by Clou ..read more

For many organizations, choosing the right telecommunications partner can be critical to operating efficiently and profitably. What many organizations overlook is another decision that can be equally important: the technology platform that the partner uses. There’s a reason why VOIP Networks exclusively uses Mitel technology. And a leading telephony publication known for its industry expertise recently validated that decision. Award-Winning Technology Recently, Mitel’s MiVoice Business received the 2023 Unified Communications Excellence Award from Internet Telephony magazine, a leading industr ..read more

For many Mitel channel partners, Jenne and ScanSource provide far more than technology distribution services. These distributors serve as key strategic partners, offering hands-on assistance with designing and selling Unified Communication solutions. Now Jenne and ScanSource make it easier than ever for channel partners to sell Mitel MiVoice Business (MiVB) licensing. They provide not only Mitel software licenses and hardware but also a Mitel-exclusive infrastructure offering, Cloud9 Infrastructure.  An Infrastructure Designed for Mitel Cloud9 Infrastructure is the only Mitel-endorsed Iaa ..read more

Many organizations, especially educational institutions, find that the slower pace at the end of the year makes this a good time to think about technology upgrades or migrations. One recommendation: Before making wholesale changes, consider working with a partner that will help engineer a successful outcome from the start.  Questions to Ask a Telecommunications Partner Before choosing a telecommunications partner, ask about the level of service and how the prospective partner works with an organization, from upper management to end users. Because every organization is different, each proj ..read more