Microsoft 2024 Release Plan: The future of Dynamics 365 Sales
Incremental Group » Dynamics 365
by Incremental Group
6d ago
Dynamics 365 Sales 2024 Release Plan – Pioneering the future of selling As Dynamics 365 Sales continues to lead the market, the application’s latest Release Wave update is set to empower every organisation to soar in sales by understanding their customers and catering to their purchasing preferences, all powered by data, intelligence and an experience that users adore. Dynamics 365 Sales harnesses the strength of business data wherever the seller might be – integrating seamlessly with beloved productivity tools like Microsoft 365 and Teams. By honing in on the most pertinent and authentic int ..read more
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The path to exceptional customer onboarding
Incremental Group » Dynamics 365
by Kritika Nigam
2w ago
Customer onboarding expectations are changing at pace, and an insufficient customer onboarding process can cause organisations to fall at the first hurdle. By reducing complexity and the time it takes to onboard customers, organisations build customer trust with the potential to flourish into future business and longstanding relationships. Incremental Principal Dynamics Consultant, Kritika Nigam, has shared the key considerations in forging the path to successful customer onboarding using the Microsoft Power Platform and Dynamics 365. “In 2023, we observed a convergence of macroeconomic chall ..read more
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Empowering finance leaders with Dynamics 365 Finance Premium
Incremental Group » Dynamics 365
by Incremental Group
1M ago
A game changer in business performance management, Dynamics 365 Finance Premium is set to revolutionise your finance function In today’s fast-paced and dynamic business environment, staying ahead of the curve requires more than just traditional financial planning and analytics tools. As economic landscapes evolve and uncertainties loom large, finance leaders are increasingly recognising the indispensable need for advanced planning and analytical capabilities to drive strategic innovation, ensure resilience and foster long-term prosperity. According to the “Future of Finance Trends” report by ..read more
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AI in Media: A creative catalyst
Incremental Group » Dynamics 365
by Incremental Group
5M ago
How Microsoft’s AI is empowering the media and entertainment industry to create, innovate and elevate audience engagement. In an industry at the core of creativity, media and entertainment organisations are constantly on the lookout for innovative solutions to support ideation in a particularly turbulent time. Artificial intelligence (AI) in media has been a game changer, especially Microsoft’s AI tools, which empower media entities to create compelling, personalised and engaging content efficiently. We’ve delved into the ways that Microsoft Copilot for Dynamics 365 is encouraging innovation a ..read more
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Microsoft 2023 release wave 2: Dynamics 365 Finance
Incremental Group » Dynamics 365
by Rajan Sidhu
6M ago
The 2023 release wave 2 for Dynamics 365 Finance focuses on achieving rapid innovation through automation and artificial intelligence. This release of Dynamics 365 Finance focuses on achieving rapid innovation through automation, creating high-performing teams that can work smarter with AI, and optimise costs and take action faster with planning, forecasting, analytics, and insights. Let’s check out some of these new updates below. Invoice Capture The Accounts Payable (AP) teams need to verify data on invoices to ensure that amounts are correct and errors are avoided. Optical Character Recogni ..read more
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Microsoft 2023 release wave 2: Dynamics 365 Sales – Copilot
Incremental Group » Dynamics 365
by Graeme Donnell
6M ago
The AI capabilities in Dynamics 365 Copilot enable everyone to spend more time on the best parts of their jobs and less time on mundane tasks. For Microsoft’s 2023 release wave 2 for Dynamics 365 Sales, data and AI is continually used to help sellers prioritise their engagement. The introduction of Copilot in Sales, an omnipresent experience in Dynamics 365 Sales, helps sellers reduce mundane tasks and accelerate execution and business outcomes by providing recommendations, summarising data, retrieving information, and performing actions in context and within the flow of work. Let’s explo ..read more
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Microsoft 2023 release wave 2: Dynamics 365 Business Central
Incremental Group » Dynamics 365
by Eduardo Galindo
6M ago
Microsoft Dynamics 365 Business Central is a powerful business management solution that helps small and medium-sized businesses streamline their operations. In the 2023 release wave 2, Microsoft introduces several exciting new features and improvements to make this versatile tool even more efficient and user-friendly. Here are my top 5 favourites from the release. 1. Generate a customer statement only with open entries This will finally resolve one of our biggest headaches. Customers often ask for customer statements that only show outstanding entries. Our answer was always that a customisatio ..read more
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Microsoft maintains 13-year streak as market leader in Gartner’s Magic Quadrant for Sales Force Automation Platforms
Incremental Group » Dynamics 365
by Incremental Group
6M ago
Unlucky for some, but not Microsoft! In today’s highly competitive business landscape, effective Sales Force Automation (SFA) is paramount for organisations seeking to streamline their sales processes, boost productivity and drive revenue growth. For the thirteenth year in a row, Gartner has recognised Microsoft as a market leader in its Magic Quadrant for Sales Force Automation Platforms. But what distinguishes Microsoft, and what drives its continual attainment of this prestigious recognition? What are Sales Force Automation platforms? To better understand Microsoft’s leadership in the SFA ..read more
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Microsoft 2023 release wave 2: Dynamics 365 Business Central
Incremental Group » Dynamics 365
by Eduardo Galindo
6M ago
Microsoft Dynamics 365 Business Central is a powerful business management solution that helps small and medium-sized businesses streamline their operations. In the 2023 release wave 2, Microsoft introduces several exciting new features and improvements to make this versatile tool even more efficient and user-friendly. Here are my top 5 favourites from the release. 1. Generate a customer statement only with open entries This will finally resolve one of our biggest headaches. Customers often ask for customer statements that only show outstanding entries. Our answer was always that a customisatio ..read more
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Microsoft 2023 release wave 2: Dynamics 365 Customer Service
Incremental Group » Dynamics 365
by Jack Wicks
6M ago
The Dynamics 365 Customer Service 2023 Release Wave 2 provides customers with valuable insights into the changes to expect in Dynamics 365 Customer service from October 1st 2023 onwards. In 2023 release wave 2, Microsoft’s focus is on delivering the following capabilities: Copilot and AI innovation to enhance agent productivity, Channel-based swarming with Microsoft Teams, Nuance integration, Voice channel enhancements. This blog will hone in on Copilot, agent experience and omnichannel experience. Copilot and AI innovation Copilot (Microsoft’s Azure AI Powered assistant) is now coming to Dy ..read more
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