Property management companies have a constant goal to improve their competitive position while managing everyday operations.  While working to achieve those goals, property managers may face several challenges: delivering top-notch customer service, managing regular and unexpected maintenance, and improving staff efficiency.  Cloud-based technology systems where features integrate well with each other can help property managers battle those challenges and drive greater success.  In this post, we’ll talk about top property management challenges, technologies, and how Pilera’s own ..read more

Increasing resident engagement is one of the most important functions in community management, yet one of the most challenging.  To empower our clients in bringing more engagement to their community and building relationships with new potential communities, we’ve released a new feature called the resident and board member dashboard. What is the new resident and board member dashboard? The dashboard provides residents and board members with a live snapshot of imporant things occurring in the community and within their unit.  Residents can get access to metrics such as their outstanding financi ..read more

We’re excited to introduce Communication +, a new product that joins Pilera’s suite of management platforms for single-family HOA’s, condominiums, and apartments.  Through the Communication + product, managers now have a variety of ways to convey their messages to residents with confidence and at an affordable rate.   What is the difference between Communication and Communication+? The Communication product provides managers with an easy way to send unlimited emails to a community. Communication + offers managers greater flexibility in reaching residents through text messages and phone calls ..read more

The property management landscape is becoming more competitive with new players entering an already saturated market and companies struggling to gain new business.  To maintain a sustainable business model and generate revenue, it’s important for management companies to focus on finding fresh new leads that are in need of the service you provide.  In this blog post, we’ll focus on four significant ways to boost lead generation and stand above the competition. 1) Be visible on search engines When developing or updating your HOA, condo, or rental company website, it is important to make SEO or s ..read more

The third biggest hurdle that property managers of any residential community face according to a study conducted by Unicom Corp is maintenance, especially with regards to damages and unexpected maintenance.  Managing maintenance costs while keeping your residents happy and satisfied is a balancing act that requires proactive monitoring of community assets and having a clear plan of action to keep costs in check.  In this blog post, we focus on four necessary steps to help you create an effective balance between cost management and resident happiness. Evaluate existing vendor solutions annually ..read more

Streamlining maintenance is one of the most critical activities in community and residential management.  Community and property managers aim to increase the public appeal of the community and ensure the safety of its staff and residents.  The right technology can help managers to not only achieve but optimize those goals. As you research maintenance software options for your community and property management company, ask yourself these five questions! 1. Can residents submit maintenance requests? Providing residents with a way to self-service and be notified about important things relating to ..read more

Managers overseeing daily responsibilities in a community or property management company handle countless documents.  They do so to keep track of information, streamline operations, and engage with residents. While adoption to online document management systems has been gradual in the residential/rental management industry, more management companies are embracing it as an essential way to streamline their operations. In this blog article, we highlight the key benefits of transitioning to an online document management system. 1) Transition to a paperless economy Moving your documents to an onli ..read more