How Custom Bots can reshape your entire sales cycle
Inside Intercom
by William Holden
6y ago
In many ways, how we do business today is a model of efficiency and convenience – people come to our websites and we sell to them. That interaction is increasingly being conducted over live chat, and at Intercom, we strive to make those interactions as personal as possible. As this mode of business has evolved, however, there are two unavoidable facts that we sometimes prefer to ignore. First, customers and prospects don’t visit your website for a chat, they come to get something done – they want to buy something, or solve a problem, or get an answer. They want, in short, to complete some ac ..read more
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