The Unfolding Narrative of CX: A Deep Dive into Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, driven by technological innovations, shifting consumer behaviors, and a relentless pursuit of excellence. Let’s delve into […] The Evolution & Future Trajectories of Customer Experience appeared on LitmusWorld ..read more

At heart, digital transformation is about preparing a business for the future, with the help of technology. But technology is just a tool. The magic happens when you focus on the people who will be using it. That's why digital transformation starts with people. Michael Hinshaw: The Importance of Human-Centric Design in Digital Transformation appeared on LitmusWorld ..read more

VOICE OF EXPERTS The 5 Rules of Measuring & Managing Customer Emotions When I was in corporate life, my boss asked me to improve the Customer Experience and do it for the least cost. I Read more… Colin Shaw: The 5 Rules of Measuring & Managing Customer Emotions [Podcast & Article] appeared on LitmusWorld ..read more

VOICE OF EXPERTS 12 Big CX Ideas From Do B2B Better Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps Read more… Jim Tincher: 12 Big CX Ideas From Do B2B Better appeared on LitmusWorld ..read more

VOICE OF EXPERTS The One Problem we Need to Solve Maurice FitzGerald, is VP Customer Experience HP and HPE Software (rtd.) author, founder Maurice FitzGerald Consulting, Editor in Chief – Content – OCX Cognition Inc. Read more… Maurice FitzGerald: The One Problem we Need to Solve appeared on LitmusWorld ..read more

VOICE OF EXPERTS Being Responsive To Customers Is The Secret To Loyalty Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Are you being responsive Read more… Dan Gingiss: Being Responsive To Customers Is The Secret To Loyalty appeared on LitmusWorld ..read more

Best practices for a BFSI CX Program To drive growth and a sustainable future, using customer experience to achieve brand loyalty and repeat visits has become the core of any business, including banking & financial Read more… Best practices for a BFSI CX Program appeared on LitmusWorld ..read more

Modernising CX in the Real Estate Industry The pandemic has disrupted every industry, including real estate. The peak of the pandemic led to many working professionals shifting out of their rented properties to save money Read more… Modernising CX in the Real Estate Industry appeared on LitmusWorld ..read more

Festive Shopping Index shows an upward swing for 2021, increasing 14% from last year The Festive Shopping Index 2021 co-created by the Retailers Association of India and LitmusWorld showcases a relationship between improving conditions in Read more… RAI and LitmusWorld: Festive Shopping Index 2021 appeared on LitmusWorld ..read more

VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Adam Toporek is a CX thought leader, author, and keynote speaker. Adam Toporek [video] appeared on LitmusWorld ..read more