Our SAP Community topic page is the one-stop shop for SAP Conversational AI customers, partners, and developers around the world. As we are committed to providing a world-class user experience to all our chatbot builders, we are very excited to launch our new SAP Community topic page! How to get started? Follow the SAP Conversational AI tag!  You can navigate through the different pages: Home page: Access our featured content, industry showcases, upcoming events, and much more. Ask questions to the community through SAP Answers and write blog posts about our chatbot building platform! Ar ..read more

Hi all,  As you may already know, SAP TechEd in 2020 has gone virtual and entirely free, opening the gates to innovation and interactive learning opportunities for developers worldwide.  From December 8 -10, developers, technologists, and other experts will come together to explore and learn more about SAP’s strategy for the Intelligent Enterprise, as well as get a deeper look at the latest technologies and SAP’s Business Technology Platform. The jam-packed agenda includes workshops, lectures, breakouts, expert Q&As, and roadmap sessions. Best of all, the agenda follows the ..read more

Dear bot builders, I’m happy to share with you our newest features released in SAP Conversational AI in November: Feature of the month Regular Expression Entities (Regexp) Train your chatbots faster with regexp entities! Besides free and restricted entities, you can also create a regular expression (regexp) entity that extracts an entity based on an expression pattern that you provide. By using them, you don’t need to create a strict list of all words nor need to train the entity to be detected by machine learning. Watch the video below or read our doc to learn more about this new f ..read more

Have you ever wanted to build your own chatbot? We made it super easy for you with our end-to-end platform. By following this tutorial, you’ll understand and master the different steps of bot-building with SAP Conversational AI, and you’ll have a concrete result at the end… ready to go live! Let’s start building! What are we building? We are building a bot that tells the weather, among other actions. To deliver these services, we need to enable our bot to do the following: Perform simple interactions like greetings and goodbyes Understand that the user is asking for the Answer with the approp ..read more

Why data is key to train your chatbot? Data is key to a chatbot if you want it to be truly conversational. Therefore, building a strong data set is extremely important for a good conversational experience. Fundamentally, a chatbot turns raw data into a conversation. The two key bits of data that a chatbot needs to process are (i) what people are saying to it and (ii) what it needs to respond. For example, in the case of a simple customer service chatbot, the bot will need an idea of the type of questions people are likely to ask and answers it should be responding with. To work out those answe ..read more

Ever wonder whether the changes you made to your chatbot lead to an unexpected regression issue? Or if your chatbot is performing at its best across different versions? We have thought the same and so we are proud to announce our new Bot Testing feature! With the rollout of this new feature, you will now be able to create test scenarios to ensure your chatbot is performing at its best. You can automate testing of the most-used test sentences with a “record and play” option to verify the expected response from the bots whenever new changes are made to the skills and intents of the bot or to the ..read more

Dear bot builders, I’m happy to share with you some updates regarding the latest product release of SAP Conversational AI in October: Feature of the month #1: Configurable Bot Testing Improve your bot’s conversation quality by testing user expressions in a heartbeat! With our new Test tab, you can configure test cases easily and monitor the accuracy of your bots whenever new changes are made to their skills and intents. This feature is available for Enterprise Edition users only. Watch the video below or follow our tutorial to learn more! Feature of the month #2: Improved Chat Conso ..read more

SAP Conversational AI provides public APIs that can be consumed by bot developers to: Configure their bots, with design time APIs Interact with their bots, with run time APIs using a middleware As of the October release, bot developers will be able to authenticate the API calls made by their middleware or clients to SAP Conversational AI using one of the following methods: OAuth tokens (recommended method) Bot (developer / request) tokens Starting mid-2021, SAP Conversational AI will only support API calls that are accompanied with OAuth tokens, that’s why we strongly suggest you to migrat ..read more

Many companies are still struggling to meet customer and employee expectations in the wake of the COVID-19 pandemic. Customer experiences were affected as service centers were unable to cope with the huge spike in calls due to lockdown restrictions. Some companies failed to provide a new vision of the workplace to employees who were forced into a new way of working, along with the technology necessary to fulfill new requirements. The world is now conversational, and chatbots have proven effective at delivering high-quality customer and employee experiences. The new openSAP course&nbs ..read more

Companies in nearly every industry are under pressure to adapt to a rapidly changing environment with new technologies and the business models they support, increasing the competitive threat vectors. Businesses need to operate on the assumption that as change becomes constant, having a highly and innately agile business operating model needs to be table stakes. Getting there requires businesses to reconcile two opposing forces: the continuing expansion (in most businesses) of their application estate, and the operational need to have more consolidation across the estate to reduce friction acro ..read more