A message from the founders
Lumoa blog | Lumoa Customer Experience Management
by wesley.santos
13h ago
Hi everyone! Suvi and I have some very exciting news to share! When we started Lumoa, we wanted to give every employee, in every organization the power to make the right decisions based on the Voice of the Customer. We had directly experienced how challenging it is to collect, analyse, report on customer feedback, and we wanted to help companies to change this.  In the last 8 years, we’ve made tremendous progress. We started with a vision, with a set of PowerPoint slides and, thanks to the trust you have placed on us, we’ve become a company processing millions of customer data points ev ..read more
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Netigate acquires Lumoa to better harness the power of feedback
Lumoa blog | Lumoa Customer Experience Management
by wesley.santos
13h ago
Netigate and Lumoa join forces giving birth to a new leading European experience management solution.     Today, Netigate, a European leader in experience management solutions, announced the acquisition of Lumoa, the first customer experience platform to offer Generative AI technology. This strategic move unites two leading European innovators who are committed to bringing the voices of customers and employees to the core of business decision-making. With a combined portfolio of more than 1,500 customers, ranging from companies like Santander and Circle K to Credit Euro Bank, an ..read more
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Product News – February 2024
Lumoa blog | Lumoa Customer Experience Management
by Garen
1M ago
Lumoa Product News for February 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Getting Started with Ask Lumoa Ask Lumoa is our new way to get a deeper understanding of your customer voice. Essentially, you can select any type of data you want (such as from a certain timeframe or touchpoint) and then “Ask Lumoa” what you want to know about this data. Our AI will then generate you a clear and reasonable response to your ..read more
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Lumoa’s biggest features for 2023!
Lumoa blog | Lumoa Customer Experience Management
by Garen
1M ago
Lumoa’s biggest features for 2023 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with… GPT Summaries Lumoa can now summarize thousands of feedback at the push of a button: Save time – No longer need to read feedback one by one Reporting made easy – Copy and paste this summary anywhere, such as into an email or PowerPoint Safe and Secure – GDPR compliant an ..read more
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Creating a Powerful Customer Insight Strategy
Lumoa blog | Lumoa Customer Experience Management
by Lumoa
1M ago
As a business, you may have repeatedly wondered – How can we give our users what they need? How can we improve our products and services? How can we increase profitability?  Well, there is a common answer to all these questions- customer insights! If you have used customer insights data to know what your customers want then you also understand that it holds the key to growth, right?  But here is the catch- knowing is not enough! The real key lies in the art of leveraging customer data. Effectively using customer insights to grow your business may be not as easy as it sounds but it is ..read more
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Product News – January 2024
Lumoa blog | Lumoa Customer Experience Management
by Garen
1M ago
Lumoa Product News for January 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Summaries should overlap and repeat themselves less often Overall length will be shorter and easier to read Text should now be more representative of what your customers are saying In the future, we pl ..read more
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Text Analytics in Customer Feedback: The CXO’s Secret Weapon
Lumoa blog | Lumoa Customer Experience Management
by Lumoa
2M ago
Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. I remember spending over 40 minutes trying to get change for a €20 bill in Paris until a kind stranger finally understood what I was asking for. After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. CX professionals ..read more
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How to Elevate the Customer Experience with Conversational Commerce
Lumoa blog | Lumoa Customer Experience Management
by Lumoa
2M ago
When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty? If there is no one to answer their questions, there’s a good chance they’ll walk out of the store.  The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. One effective solution lies in conversational commerce. This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. In This Article: What is Conversational Commerc ..read more
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A Guide to Choosing the Right Text Analysis Software for Your Business
Lumoa blog | Lumoa Customer Experience Management
by Lumoa
2M ago
So, you’re eyeing growth and a healthy ROI for your business, right? I’m guessing that’s a big ‘yes.’ It’s a common goal, after all. And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Welcome to the ‘digital-everything’ era. AI tools are changing the way we analyze customer feedback. They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. This is where s ..read more
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5 Creative Ways to Use AI for Sentiment Analysis
Lumoa blog | Lumoa Customer Experience Management
by Lumoa
3M ago
Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis.  Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. In this ..read more
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