Lumoa Product News for May 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Export Impact page to PDF We now offer the ability for you to export the entire Impact page into a PDF format. This is one step in a wider initiative to make it easier to generate reports with Lumoa, and to share that information with the rest of your colleagues. The PDF export option is already live, and you can read more about it in our know ..read more

Lumoa Product News for April 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Topics can now be created with GPT Lumoa has had an AI that can create Topics based on what your customers are talking about for some time. We also know that GPT and other Large Language Models are on the rise. So we decided to test how LLM’s stack up to our AI, and what could be improved in our own process. We found: Just using an LLM is not  ..read more

Before we begin, we’d like to set the expectations for you dear readers. We’re tackling a complex yet crucial topic in machine learning and AI development. And our goal? To make this intricate subject easy to understand for everyone, whether you’re an expert in the field or just starting to get curious. Here’s our promise: We’ll keep things as straightforward as possible. Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. In this article, we will dissect the unique challenges of testing ma ..read more

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them.  But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified resp ..read more

content Lumoa Product News for March 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Lumoa joins Netigate Exciting news! Lumoa is now apart of Netigate. We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer! You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and L ..read more

Hi everyone! Suvi and I have some very exciting news to share! When we started Lumoa, we wanted to give every employee, in every organization the power to make the right decisions based on the Voice of the Customer. We had directly experienced how challenging it is to collect, analyse, report on customer feedback, and we wanted to help companies to change this.  In the last 8 years, we’ve made tremendous progress. We started with a vision, with a set of PowerPoint slides and, thanks to the trust you have placed on us, we’ve become a company processing millions of customer data points ev ..read more

Netigate and Lumoa join forces giving birth to a new leading European experience management solution.     Today, Netigate, a European leader in experience management solutions, announced the acquisition of Lumoa, the first customer experience platform to offer Generative AI technology. This strategic move unites two leading European innovators who are committed to bringing the voices of customers and employees to the core of business decision-making. With a combined portfolio of more than 1,500 customers, ranging from companies like Santander and Circle K to Credit Euro Bank, an ..read more

Lumoa Product News for February 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Getting Started with Ask Lumoa Ask Lumoa is our new way to get a deeper understanding of your customer voice. Essentially, you can select any type of data you want (such as from a certain timeframe or touchpoint) and then “Ask Lumoa” what you want to know about this data. Our AI will then generate you a clear and reasonable response to your ..read more

Lumoa’s biggest features for 2023 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with… GPT Summaries Lumoa can now summarize thousands of feedback at the push of a button: Save time – No longer need to read feedback one by one Reporting made easy – Copy and paste this summary anywhere, such as into an email or PowerPoint Safe and Secure – GDPR compliant an ..read more

As a business, you may have repeatedly wondered – How can we give our users what they need? How can we improve our products and services? How can we increase profitability?  Well, there is a common answer to all these questions- customer insights! If you have used customer insights data to know what your customers want then you also understand that it holds the key to growth, right?  But here is the catch- knowing is not enough! The real key lies in the art of leveraging customer data. Effectively using customer insights to grow your business may be not as easy as it sounds but it is ..read more