Digital transformation adoption in the public sector has increased in recent years to meet the needs and expectations in communities. Like the private sector, public agencies are facing similar challenges of improving service delivery and enhancing experiences in a digital driven age. The urgency for digital transformation is pushing agency leaders to accelerate their move to cloud-based solutions. Here are some considerations that are on the minds of agency leaders: Legacy Technology Modernization The need for services based on digital applications has increased in public agencies in recent ..read more

In this digital age, the finance sector faces unprecedented opportunities and challenges. The market is highly competitive and dynamic, with newcomers and disruptors offering innovative products and services. Meanwhile, business leaders and consumers alike must make informed decisions on a regular basis for their everyday needs. As such, technological investments need to deliver value and efficiency, while enabling agility and innovation. How can finance organizations overcome these challenges and thrive in the digital economy? The answer lies in harnessing the power of data and analytics to ..read more

A guide for customers looking to optimize their digital experience with Lumen solutions and services In today’s competitive and fast-changing business environment, having reliable and high performing applications is crucial for delivering value to your customers and staying ahead of the competition. No matter what application you are running, you need to ensure that it can handle the increasing demands of your users, the complexity of your data, and the security of your transactions. But how can you achieve this without spending too much time and resources on managing your infrastructure, tr ..read more

The retail industry is undergoing a digital transformation, driven by changing customer expectations, omnichannel strategies and eCommerce platforms, with security risks evolving just as fast. Risks such as data breaches, downtime, organized retail crime and return fraud, and supply chain disruptions can damage customer trust, brand reputation and revenue streams, as well as incur fines and legal costs. Read on to find out more about retailers’ evolving security landscape—and how to adapt to it. Threats Against Retail Resilience In retail, the customer is king, and modern customers expect se ..read more

The financial world has changed dramatically in recent years. The proliferation of fintech startups, online payments and open banking—which allows access and control of consumer accounts through third-party applications—has reshaped the competitive landscape, heightening both innovation and customer expectations. Perhaps it’s no surprise that 61% of customer banking executives say that customer expectations continue to rise, and 45% admit they’re struggling to keep up.1 Read more to learn how to secure your competitive advantage in the finance industry by securing your ecosystems. More Money ..read more

For companies that leverage technology to boost competitive advantages, innovation is the name of the game. Businesses strive to offer unique customer experiences, foster creativity and remain adaptable to the ever-changing market. But how can you achieve these goals without sacrificing security? Could the secret to balancing these demands be found in the benefits of entrusting a single provider? Security is the Catalyst Security is a multifaceted concept that goes beyond protecting data, networks and assets from cyberthreats. It also ensures the reliability, availability and optimal perform ..read more

Today’s IT leaders are more concerned than ever about creating a lasting and robust strategy for their businesses to accelerate growth. They are seeing technology as a key part of their growth strategy with the challenges they face such as meeting customer needs and responding to competition. A recent IDC report1 said that organizations will raise their investment in cloud services, AI and network infrastructure in the next three years, as they aim to enhance innovation and growth. Decision-makers and executives alike have adopted a digital-first approach as they look at driving long-term gr ..read more

Security extends beyond firewalls and encryption in our rapidly evolving digital world. It is, in fact, the fundamental pillar supporting the success and growth of your organization. Beyond safeguarding data from cyber threats, security helps provide seamless operations and resilience. The Four Key Elements Security is a broad concept encompassing reliability, availability, collaboration and productivity—all crucial for a stable and growing business. However, many organizations, especially those slow to adopt new technologies, face serious security challenges that could threaten their future ..read more

Customer experience has become a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer experience.1 Business leaders know that they need to focus on the long term by building loyalty and lowering attrition, not only for their survival, but also for their growth. Digital transformation has evolved from a buzzword to a critical success driver that companies have embraced. This is evident in how business leaders are simplifying th ..read more

To thrive in the digital age, midsize firms face constant pressure to deliver more: greater productivity, improved financial performance and stronger customer loyalty. Achieving all three goals is dependent on their ability to adopt new technology. Yet many businesses are hampered by budget constraints, the high cost of talent and complex vendor management, among other challenges—making strategic cost management more important than ever. This blog post outlines three essential steps you can take to help maximize your return on investment (ROI) while minimizing your total cost of ownership (T ..read more