According to the latest data, 43% of the CRM users only leverage half of the product’s features in their day-to-day operations. That’s unfortunate, but true in most cases, which results in reduced operational output. White the CRM adoption costs businesses a few hundred dollars a year, the lack of knowledge makes it the most underutilized asset. If leveraged correctly an all-in-one CRM like ConvergeHub could be your most reliable asset.  As a productive CRM for startups, ConvergeHub is designed to take care of the end-to-end customer lifecycle for an organization. From sales, marketing su ..read more

Ever get confused by the terms “AI” and “IA”? They are connected but there’s a fine line of difference. Identifying these differences is important because that will help you leverage these technologies to their full potential. This article cuts through the confusion by highlighting the differences between Artificial Intelligence and  Intelligent Automation and even a bonus term: intelligence augmentation.  Let’s find out how AI and IA stack up against each other, plus explore how ConvergeHub leverages these technologies to streamline business operations. What is Artificial Intelligen ..read more

The marketing landscape of 2024 is a dynamic ecosystem teeming with competition. Flashy advertisements and hollow promises no longer hold sway over discerning consumers. Today’s market demands authenticity, transparency, and a genuine connection with brands. Precisely, customers crave trust. This paradigm shift elevates customer trust to the cornerstone of any successful marketing strategy in 2024. But how do you cultivate this trust in a way that fosters long-term customer loyalty and drives sustainable sales growth? This post will explore the paramount importance of customer trust in achievi ..read more

Customer experience (CX) is no longer a buzzword; it’s the business mantra of a successful venture. Today, when customer loyalty is hard-won, “not-so-good” CX can destroy your positive image at any time. Being consistent in delivering a positive experience is thus survival imperative for businesses.  Despite the growing emphasis on CX, many companies still struggle to meet customer expectations. There are CX gaps that remain unnoticed for years, they widen over time, resulting in long-term damage. This article delves into the concept of the CX gap, explores the reasons behind it, and offe ..read more

Amidst an experience-driven business landscape where customer centricity reigns supreme, ConvergeHub brings an integrated approach to customer management. Prioritizing exceptional customer experiences (CX) has become a business imperative and ConvergeHub, a frontrunner in the CRM domain is taking this way forward with our innovative approach. Unlike traditional, siloed CRM solutions that essentially focus on the sales pipelines and data storage, ConvergeHub embraces a holistic perspective. The product encompasses the entire customer journey across all touchpoints. This integrated strategy empo ..read more

2024 is going to be absolutely amazing for the companies preparing to embrace the power of Cloud computing, AI, and advanced customer experience (CX) applications. It’s not unknown that the customer demands are shifting significantly. The need for instant, hassle-free solutions are rapidly increasing among the customers. At this point, delivering exceptional CX becomes more of a business imperative. It hinges on seamless digital and self-service options. While empowered employees remain vital for tackling intricate customer scenarios, AI is emerging as the ultimate game-changer, capable o ..read more

ConvergeHub is a robust CRM platform that helps businesses streamline customer interactions at every touchpoint. On the other hand, PayPal is a digital payment platform that makes online transactions a breeze. The recent integration of ConvergeHub with PayPal helps businesses improve their customer experiences by streamlining the payment process. Their seamless integration empowers businesses to deliver a wholesome customer experience, from initial contact to purchase and beyond. Business Benefits of ConvergeHub-PayPal Integration Streamlined Payment Processing Effortless transactions with ze ..read more

Converting your most potential leads becomes difficult at times. Even the top sales professionals struggle with this, despite having a superb product or premium quality service. In fact, a conversion-worthy deal can stop at any stage, leaving you wondering about what went wrong. While there’s no apparent reason for zero conversions, industry experts blame the lack of emotional intelligence for this.  Having a grasp of the customers’ mindsets and what piques their interest is the secret weapon of the sales professionals. Emotional intelligence ( EQ) is the clear winner in this context. It ..read more

Agile and efficient sales cycles are instrumental for business growth. That’s why  businesses are constantly looking for innovative ways to streamline sales operations, optimize the customer experience, and maximize revenue potential. For the ConvergeHub customers,  the CRM’s latest  integration with Stripe ( a leading payment gateway) is a game-changer in the true sense of the term. While as an individual solution both ConvergeHub and Stripe are winners, the synergy between this tool powers up the business game even more.  Frictionless Sales Cycle: From Quote to Close in a ..read more

Generative AI is one of those megatrends that are shaping up CRM in 2023. AI superpowers are propelling businesses for next-level outcomes by extending the capabilities of the marketers, sellers and the support agents alike.  In the CRM space, Generative AI has brought in countless possibilities within the easiest reach. It seamlessly assimilates and comprehends customer interactions, be it phone conversations, emails, or meeting transcripts. As a result, it’s way easier for the businesses now to derive  insights about customers’ mindset and leverage the same for enhanced engagement ..read more