In the post-pandemic world, the significance of listening to customers has reached a whole new level of importance. Between 2020 and 2022, CallRevu has analyzed and tracked over 143-million dealership calls. Listening has become crucial to customer engagement with the shift to virtual communication and increased reliance on technologies like voice, telephony conferencing, and text-based interactions ..read more

Studies show that more than 55% of automotive consumers would discontinue their association with a brand after just one negative experience. Therefore, it is crucial to focus on creating positive first impressions and facilitating personal connections between customer calls and text messages ..read more

Considering that 44 percent of inbound service calls are leads, can you afford not to answer your calls? If you don’t have the staff to answer calls correctly, consider using a BDC or hiring part-time help.  ..read more

Auto dealership personnel have many priorities—and distractions—during the day. However, 56 percent of inbound sales calls are inquiries or leads, and 44 percent of inbound service calls are leads. Therefore, call management should be a priority on every dealer’s list. When a dealership is understaffed, the risk of these valuable leads slipping through the cracks is high.  ..read more

The best call-tracking providers go beyond the basics and provide employee performance insights ..read more

GA4 is designed to provide more advanced features and insights than previous versions of Google Analytics. This can help the dealership to track website traffic, local user behavior, and other key metrics. This data can enable them to make data-driven decisions about their marketing and advertising strategies ..read more

The ability to tag keywords on calls, filter calls by keyword, and alert on keywords are all-powerful, but it’s not always obvious how you should leverage these features to realize the greatest benefits. Below are three great examples of ways to use keyword monitoring in your dealership ..read more

The automotive industry spends more than $12.4 billion in digital marketing alone. Dealers have evolved their thinking and no longer look at segmenting their ad spend into "traditional" and "digital". Rather they are segmenting the budgets by "branding" and "converting".  ..read more

"On average, service departments have the highest inbound and outbound calls in the dealership. Giving them the tools they need to provide stronger phone engagement really makes a difference in managing their customer relations ..read more

"Providing advanced call monitoring, fixed operations, and virtual BDC solutions backed by artificial intelligence and machine learning technology to GM Dealers ..read more