nGUVU - Call Center Gamification
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nGUVU is a call center gamification platform that uses game mechanics, social media interactive features, machine learning, & predictive analytics to drive performance at the agent level and boost employee engagement! Our mission is to create a better everyday work experience for contact centre agents.
nGUVU - Call Center Gamification
5y ago
nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance
By Merryl Cepe
nGUVU is the global leader in contact center employee engagement. In its quest to further improve agent operational metrics, nGUVU partners with Call Journey, the leading pioneer in Conversation Analytics, to provide businesses with an immersive and comprehensive solution in tracking insightful KPI’s and boosting agent satisfaction and engagement.
The partnership marries Call Journey’s market-leading Conversation Analytics solution, EV ..read more