How do you create an HR function when the 45-year-old company you just joined has never had one? The short answer – get your employees involved. When Daniel Cassar joined Delta (Malta) Ltd in 2021, the company was developing its HR function and creating the necessary processes, frameworks and documentation was at the top of Daniel’s remit. A few months after he joined the company, Delta surveyed its employees using our flagship employee engagement survey: the Benchmark Assessment. Upon reviewing the results, Daniel realised he had found a tool he could use to gather employee feedback, prioriti ..read more

Are employers on a path to collision with their employees? The headlines suggest a growing divide between employers and employees. To retain more employees and deliver on business objectives, companies need to address employee needs broadly and bridge the gap between leaders and teams. Consider this mixed bag of recent headlines: The majority of UK workers prefer a four-day workweek and are confident they can do their jobs in less time. Google CEO Sundar Pichai tells employees productivity needs improvement and launches an internal initiative to find ways to improve focus and productivity. In ..read more

How do we rebuild our company culture? It should be no surprise that leaders are concerned with rebuilding corporate cultures that have been roiled by remote working and high rates of employee turnover, and it’s a question we’re hearing often. “Begin with the end in mind” is always good advice, and it’s particularly important for leaders who are embarking on the task of re-establishing their company’s culture. This is an opportunity for a re-set. It behooves leaders to consider what cultural attributes are essential for future growth, and focus on developing those, rather than simply attemptin ..read more

A flywheel transforms energy inputs into a constant output of productive power. Jim Collins, in his seminal book “Good to Great,” coined the term “the flywheel effect” to describe the momentum that occurs when small wins accumulate over time, creating continued growth and improvement. Each turn of the flywheel builds upon work done earlier, generating power and momentum. The flywheel analogy also appears in a paper from PwC titled, “The Flywheel Philosophy” in which the authors posit that companies harness the potential power of stakeholder partnerships to create a significant source of energy ..read more

“Empowering employees” and “giving employees a voice” are two of the most relevant phrases in the realm of HR and employee experience. However, as the old saying goes, saying it and doing it are two different things. One company that has made employee empowerment and employee feedback part of its operating system is the fast-growing e-commerce company Lazy Susan, a manufacturer and retailer of garden furniture serving customers throughout Europe and Asia. Asking for employee feedback during a time of change  Lazy Susan recently made a significant shift to an employee-led leadership model ..read more

You’ve been interviewing job candidates for a few weeks and you find someone who appears to be a great fit. They have all of the skills you were looking for, are excited about your company’s future, and are ready to tackle the tasks at hand. But, have you shared your company values with them? If not, it’s probably time to take a step back and do so. Core company values aren’t just something you throw on your website to show off to clients and prospects, they’re meant for employees, and ensuring potential new hires understand your company values is an essential part of the recruiting process. I ..read more

“Empowering employees” and “giving employees a voice” are two of the most relevant phrases in the realm of HR and employee experience. However, as the old saying goes, saying it and doing it are two different things. One company that has made employee empowerment and employee feedback part of its operating system is the fast-growing e-commerce company Lazy Susan, a manufacturer and retailer of garden furniture serving customers throughout Europe and Asia. Asking for employee feedback during a time of change  Lazy Susan recently made a significant shift to an employee-led leadership model ..read more

The continuing challenges in retaining employees and recruiting new workers have companies throwing their playbooks open as they search for solutions to these pressing challenges because doing more of the same has been proven not to work. One solution that’s seeing renewed interest is the concept of performing an annual employee engagement survey and then taking action to address the issues the survey raised. This appears to be a growing trend, as I’ve seen several tender documents referencing annual employee surveys, and searches about employee engagement here in the UK have increased 43% yea ..read more

The best workplaces are those that listen to employees and act upon their feedback in a way that benefits both the enterprise and its employees. In fact, companies that implement regular employee feedback see 14.9% lower turnover rates. However, the idea of inviting employees to submit their feedback and ideas can feel like opening the floodgates. Worries about the volume of input, as well as the quality of the commentary, cause many leadership teams to put employee feedback on the back burner. The key to gathering employee feedback that is both useful and manageable is found in a simple frame ..read more

“Once upon a time, organizations were made up of people. Today they consist of data.” So begins a new article from the Harvard Business Review exploring the dehumanising effect of people data on an organisation and calling attention to the risks posed when people are defined by data. As HBR notes, the widespread use of people data tends to create a one-size-fits-all workforce approach, which effectively ignores personal preferences, generational differences, and hot-button DEI issues. And, as we all know, with employee mobility at an all-time high, people have more options than ever. In fact ..read more