Across the industry, robots have revolutionized the way companies operate. Most actively that happened in a manufacturing context with the robotic vehicle assembly lines. Now, though the next wave of Robotic Process Automation (RPA) is hitting the back office. It is essentially using actionable, real-time insights from operations intelligence to augment the orchestration and automation of adaptive business processes. The proliferation of automation and artificial intelligence has already begun, to drive business transformation through technology innovations such as RPA. “By 2025, customer serv ..read more

The practice of doing Impact Sourcing as we know it today, became prominent with the launch of certification standards for Fair Trade and Organic Agriculture in 1980’s. But over the past few years, technology has scaled the potential of impact sourcing and has become an enabler for real positive social impacts which could not be achieved with the traditional system. At present, the focus of impact sourcing is to catalyze new and sustainable employment opportunities for disadvantaged workers from low- employment areas. The talent is hired, skilled and then integrated into the processes of busin ..read more