Have you ever been on hold with a company you do business with (or want to do business with) and heard a message like, “Did you know you can do almost all your transactions with us online?”  Whenever I hear this, two thoughts pop into my head: If I could do this online, I wouldn’t… The post Pure gold: Information straight from your consumer’s mouth first appeared on ITBusiness.ca ..read more

In Amanda Palmer’s book, The Art of Asking; or, How I Learned to Stop Worrying and Let People Help, she talks about why people don’t like asking for help. Amanda references Brené Brown’s research on shame to suggest that women tend to equate asking for help with not being enough and men tend to believe… The post Ask and you shall receive first appeared on ITBusiness.ca ..read more

In 2014, researchers investigating antibiotic resistance at the Hebrew University of Jerusalem discovered that “bacteria can evolve within days.” Many people would be impressed with this speedy evolution.  On the other hand, people with a technology background might say, “Three days? What’s the holdup?” Technology evolves faster than many organizations can manage. That’s why so… The post Evolution is the way forward first appeared on ITBusiness.ca ..read more

As the principal partner of Solutia SDO, Jackie Clark has had a front seat watching tech transform business in Canada and is proud to have managed the people behind the technology that’s transformed businesses across Canada. This seasoned leader has been leaping in for over 20 years with teams at Solutia SDO to break down… The post Startup to Startup: A conversation with Leila Lavaee first appeared on ITBusiness.ca ..read more

New York last year introduced a peculiar new law prohibiting first responders and ambulance service providers from selling the personal information of their individual patients. How specific is that? California’s new privacy law gives individuals the right to say no to the sale of their personal information by opting out of such activities on the… The post Can privacy laws do more harm than good? first appeared on ITBusiness.ca ..read more

As the principal partner of Solutia SDO, Jackie Clark has had a front seat watching tech transform business in Canada and is proud to have managed the people behind the technology that’s transformed businesses across Canada. This seasoned leader has been leaping in for over 20 years with teams at Solutia SDO to break down ..read more

As the principal partner of Solutia SDO, Jackie Clark has had a front seat watching tech transform business in Canada and is proud to have managed the people behind the technology that’s transformed businesses across Canada. This seasoned leader has been leaping in for over 20 years with teams at Solutia SDO to break down ..read more

As the principal partner of Solutia SDO, Jackie Clark has had a front seat watching tech transform business in Canada and is proud to have managed the people behind the technology that’s transformed businesses across Canada. This seasoned leader has been leaping in for over 20 years with teams at Solutia SDO to break down ..read more

So you are over the first phase of managing the Work From Home (WFH) initiative for your employees. This was done in crisis mode with little preparation just to meet the short term needs of the business. Now it looks like the WFH environment will continue for weeks or months and there are some procedures ..read more

As the principal partner of Solutia SDO, Jackie Clark has had a front seat watching tech transform business in Canada and is proud to have managed the people behind the technology that’s transformed businesses across Canada. This seasoned leader has been leaping in for over 20 years with teams at Solutia SDO to break down ..read more