Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting success rates while saving millions in call avoidance and dispatch costs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution. This post will explore what is included in this package, and why this solutions is seeing such phenomenal success.  Fiber Customer Installation has Many Tied up in Knots  In today’s digital-first world, the demand for high-speed interne ..read more

Industry events and news coverage are full of companies offering Generative AI, Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers. In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI for CX partner for your particular needs. Understanding Conversational AI Conversational AI refers to ..read more

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? What is the ROI of Generative AI in CX? The Costs of Generative AI-Powered Automation Implementing generative AI-powered automation in CX involves several costs ..read more

Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Are LLMs the right way approach to CX automation? What other infrastructure and investments are required? We will have to dive a bit deeper to understand if LLMs are truly capable of CX automation in your business. Pros of LLM-Powered CX Automation Reduced Costs Automation should significantly reduce overheard. This could be by automating common tasks perfor ..read more

Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. This post will explore how enterprise leaders can find the optimal first initiative for using AI to augment or automate their customer experience or service. For the last eight years, the team at TechSee has worked closely with the world’s leading innovators and Fortune 500 brands, deploying real-world ..read more

Customers expect a seamless and personalized experience from every business in today’s digital age. As a result, companies are increasingly turning to artificial intelligence (AI) to enhance their customer experience (CX). AI-powered CX automation can help leadership automate routine customer tasks, personalize customer interactions, and automate customer service at scale. However, advanced AI automation can be a daunting undertaking.  In this post, we’ll explore why AI is an essential component of a modern CX strategy, the key benefits of incorporating AI into CX, and practical tips for ..read more

Generative AI, such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX) space. This new class of technology brings incredible opportunity, as well as a new set of challenges. This post will explore the promise, the potential pains, and why you should take an optimistic view of this technology. LLMs in CX: Opportunities LLMs have become potent tools for enhancing customer experience (CX) through “smarter” automation. Their remarkable ability to understand and create natural human-like language should enable a new gene ..read more

       ..read more

Whirlpool’s leading UK consumer brand, Hotpoint, has made exemplary advancements in customer experience. NEW YORK and LONDON, November 7, 2023 — The 14th edition of the UK Customer Experience Awards, organized by Awards International, announced TechSee, the category leader in AI-powered digital customer experience automation, and their customer, Hotpoint (part of the Whirlpool Corporation) as a winner in this year’s program for use of TechSee’s Remote Visual Support technology: Giving “Eyes” to Helpdesk Agents. In an increasingly digital world, Hotpoint is driving purposeful innovation to meet ..read more

In the world of customer loyalty, service is the currency paid. It’s a fundamental truth backed by decades of research – when mistakes happen, customers expect service providers to step up and help them make the most of their offerings. The rare 30-year customer embodies this loyalty, having been part of the company’s successes and growing pains. In this article, we’ll delve into Ann Mini’s remarkable decision to switch internet providers after three decades and explore how vision-powered service from Verizon revolutionized her experience. Ann’s Journey Begins: A 30-Year Connection Ann Mini’s ..read more