On April 24, we’ll be hosting a webinar where we will be discussing NetBeez Release 14.1. In this webinar, we will provide an overview of the new features in release 14.1, as well as a live demonstration of how to use them to monitor and troubleshoot network issues. The two main new features in version 14.0 were WiFi6 and monitoring conditions. In 14.1 we are adding two more monitoring condition options but the main features will be support for IPv6 Ping and Scheduled Test Alerts. Let’s look into the details. Monitoring Conditions with Ping and Interface Status The concept of monitoring condit ..read more

ISP Network Monitoring Internet Service Providers (ISPs) offer a key resource to our everyday’s life. We all rely on an internet connection for work, entertainment, and staying connected with the world, friends, and family. Internet services are no second to electricity and water, they are nevertheless an essential need. As a result, ISP monitoring is an essential element of an internet service provider’s operations. Importance of Network Performance for ISPs When providing internet connectivity, a key challenge is ensuring a good customer experience. In markets where there’s competition, swit ..read more

Pittsburgh, March 11, 2024 – NetBeez, a leading provider of network monitoring solutions, is pleased to announce the release of its latest innovation: a new version of the wireless sensor that supports Wi-Fi 6/6E and WPA3 standards. The general availability of this product is scheduled for March 14, 2024. This new wireless sensor, developed under the leadership of Panos Vouzis, Co-founder and COO of NetBeez, represents a significant milestone in wifi monitoring technology. With the exponential growth of Wi-Fi 6/6E devices, expected to surpass 5.2 billion by 2025 according to industry forecasts ..read more

I am excited to announce the general availability of NetBeez version 14.0. This update includes two new features, including, monitoring conditions for remote worker agents and support for WiFi 6E sensors. Along with these two new features, we have included several improvements, bug fixes, and security updates. For more information about this update, request a product tour. Monitoring Conditions Monitoring Conditions allow you to enable or disable remote worker agents’ network monitoring based on a set of conditions, such as SSID, DNS resolution, or other parameters relevant to a network enviro ..read more

You’ve explored digital experience monitoring (DEM) for solving your remote contact center challenges. You’ve done the ROI calculations and made the case to your stakeholders. The question remains – how do you actually evaluate a solution and know if it will work for your organization? Here are 5 key criteria to keep in mind when evaluating DEM for your remote contact centers. Don’t Become a Victim of False Positives with Alerts If there’s one thing all technical teams can agree on, it’s that unnecessary alerts or false positives are painful and annoying (at the very least). They distract from ..read more

371. That’s the average number of SaaS applications an organization has deployed today, and has increased by 32% since just 2021. With an average spend of ~$10k in SaaS applications per employee, organizations are pouring millions into these applications to grow revenue, collect data, and stay connected with their customers. Some of the growing use cases of importance: Unified Communications as a Service (UCaas) and Contact Center as a Service (CCaaS) for remote contact, support, or call centers. Why are these notable? CCaaS and UCaaS applications relatively speaking consume significantly mor ..read more

Most Popular Posts of 2023 As we bid farewell to 2023, it’s time to reflect on the dynamic and ever-evolving world of network monitoring. Throughout the year, NetBeez has delivered insightful content aimed at empowering IT professionals, network engineers, and enthusiasts alike. Join us on a journey as we unveil the highlights of the past year, encapsulated in NetBeez’s top 5 blog posts of 2023. From new integrations to practical troubleshooting guides, these articles have provided invaluable insights into the challenges and solutions shaping the networking landscape. Let’s delve into the key ..read more

Internet connectivity issues are situations in which devices can’t establish or maintain a stable connection to the Internet. A slow or unstable internet connection can have significant impacts on both individuals and businesses. When an individual is having difficulty in accessing emails or messaging platforms can hinder personal and professional communication. This is particularly damaging to individuals that work remotely, as it can disrupt productivity and deadlines. Businesses experiencing connectivity issues will face bigger problems, outside productivity issues of their workforce. Compa ..read more

Continuing our blog series on how to support remote contact center agents that use UCaaS/UCaaS applications, we’ll cover how to do that for NICE. On the same topic, in the past we talked about Genesys, RingCentral, Five9, 8×8, MS Teams, Zoom. The CCaaS offered by NICE is called CXone. It’s a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.  The NICE Approach Similar to most CC ..read more

Introduction to Proxy ARP Proxy ARP is a feature that enables a host, typically a router, to answer ARP requests on behalf of other machines. This technique is used when a router needs to forward traffic across two separate network segments. It can be enabled on a network where the clients have limited routing capabilities, such as don’t support the configuration of a gateway address, or incorrect setting, such as wrong subnet mask. In this post, I’ll detail how the default activation of proxy ARP by some networking vendors can lead to unforeseen traffic patterns. These can confound network en ..read more