Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls.  What is an Auto Attendant? Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming c ..read more

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. According to a report, about 59% of customers expect companies to deliver advanced digital experiences to keep their business. To keep up with customer’s expectations, contact center software plays an important role in helping businesses communicate with their clients efficiently. However, if you belong to industries such as healthcare that deal with sensitive or confidential patient information, then strict regulat ..read more

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. According to a report, one in three customers leave a brand they love after just one negative experience, while 92% abandon a company after two or three negative interactions. Additionally, 60% of consumers would stop doing business with a brand if they didn’t receive friendly service.  Since customers these days have numerous options to choose from, they p ..read more

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. Being recognized as a Category Leader in the 2024 GetApp Awards is not just an accolade for HoduCC—it’s a testament to its unwavering commitment to excellence.  As businesses continue to prioritize customer-centric strategies, having reliable call center software like HoduCC becomes indispensable. Understanding GetApp’s Category Leaders GetApp’s Category Leaders ..read more

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” This quote reinforces a stat released by Deloitte which found out high-quality customer experience (CX) can reduce as much as one-third of the cost of serving customers. When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data. In the realm of business communication, CX is not just a buzzword. It’s the cornerston ..read more

Don't Let Challenges Sink Your BPO! Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. As per a report, the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4% from 2021 to 2028. Among the global industries, the commercial sector dominates the BPO market with over 60% share. We can say that BPOs are l ..read more

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report, brands that offer excellent customer service make 5.7 times more revenue as compared to their competitors who are at the bottom of the customer experience rankings.  Frustrated customers with nowhere to turn, long wait times, and a disconnected experience across channels are a recipe for disaster.  But what if you could transform your customer servic ..read more

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. Some of them are: Complex queries The ever increase demand for fast resolution Increasing customer expectations The need for round-the-clock availability, and more.  In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions. Poor customer support not only affects satisfaction but can also harm the reputation of financia ..read more

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty. Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services. In this blog, we will delve into the ..read more

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge.  As per one recent study by Datto, MSPs, on average, serve 122 clients. Of them, almost 60 percent of clients have between one and 150 employees. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service ..read more