When it comes to the healthcare industry, caring for patients is one the highest priorities for any organization – big or small. Ensuring that patient experience is top tier, and that agents and employees are empowered and can easily adapt to the needs of each individual client makes a world of a difference in the success of healthcare businesses ..read more

Microsoft Power Virtual Agent adds automated chat capability for handling front-line interactions which are often in the form of routine questions related to your business. Think of Microsoft Power Virtual Agent as a chat bot capable of handling repetitive questions that often impede your human agents’ productivity during the course of a day ..read more

Since the launch of Dynamics 365 for Marketing – a marketing automation solution that helps businesses turn more prospects into business relationships – more and more organizations have adopted this application to better align their sales and marketing efforts. The new update for this release will bring about new services and capabilities, with less effort for those using Dynamics 365 for Marketing ..read more

Training is fundamental in the overall adoption of a business software system. Many organizations who implement new software, like CRM, attain the keys to drive and the vehicle to use but don’t really know how to drive and honestly, that isn’t true ownership.  Like a vehicle, you need to understand how to use your CRM system in order to drive successful CRM adoption ..read more

Is your company stuck? Are you now discovering the importance of having your technology grow as your company grows? It’s not always an easy realization to those kinds of questions, but when you start to notice that perhaps your current ERP system is becoming outdated, then the solution of upgrading becomes clear ..read more

This powerful tool used as an end-to-end solution for on-site service technicians has paved the way for organizations to provide more proactive field services ..read more

For those leveraging the capabilities of Project Service Automation, Microsoft will be focused on making improvements around modular offerings where capabilities across Microsoft Project, Project Service Automation, and Finance and Operations service industries will work together in a seamless fashion ..read more

Dynamics 365 Customer Service, known to be an end-to-end, self-support and assisted-support service. For wave 2 of 2019, Microsoft will be focusing on improvements with knowledge management and timeline usability enhancements ..read more

Microsoft previously announced its 2019 new release wave 2 plan that will be made available over the span of October through March 2020. The improvements made in this release will ultimately help to make significant improvements in user productivity ..read more

What we know of as Microsoft Dynamics 365 for Finance and Operations today, has come a long way since its dawn into the world of ERP technology. From the beginning, it has taken many strides in improving the capabilities that help transform businesses by streamlining operations and improving productivity. With each release of new software brings new capabilities necessary to keep up with the ever growing needs of a business and its customers. Take a look at the infographic below which tracks the evolution of Dynamics 365 F&0, a now well-rounded and flexible cloud-based ERP solu ..read more