Being a good leader is hard because it is not being good at one or two things but being good at a multitude of things. Being a good leader means that we need to make tough decisions, even when they dont have all the information they need to make them. Being a good leader means ..read more

In the ever-evolving landscape of software development, Intelligent Automation and No-code Tools are emerging as the catalysts for change, propelling the industry into a new era of efficiency, agility, and innovation. As technology continues to advance at a rapid pace, organizations are constantly seeking ways to streamline their development processes, reduce time-to-market, and enhance overall ..read more

Sure, reward points and perks are a nice cost of entry. But based on consumer feedback, loyalty programs in 2024 might want to consider offering painkillers. With nearly 17 loyalty program memberships per American and smart devices that make wait times a torment only for Luddites, the 2024 consumer has a remarkably low tolerance for ..read more

Why did you get into sales? ‍Most sellers can share eccentric stories about how they got into sales because it’s rarely a straightforward route. When you ask them why they got into sales, the responses are remarkably succinct—especially those from top performers. They didn’t become salespeople to go after the pain and sell a few ..read more

Did you see Oppenheimer when it was at theaters last year? Christopher Nolan’s latest movie tells the story of how the American physicist J. Robert Oppenheimer led the race to develop atomic weapons during the Second World War and then spent the rest of his life regretting his creation. The movie was just over three ..read more

Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act. The funny thing is that sometimes that motivation is hidden, even from ..read more

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley discuss the high cost of making a bad hire in sales. They emphasize the importance of creating an ideal hiring profile with hard and soft skills and non-negotiables. They also stress the need for a systematic hiring process, including behavioral interviews ..read more

Today’s consumer is ravenous for video content – on average, they watch 17 hours of online video per week, and they’re 52% more likely to share videos with their peers than any other kind of content. Consequently, an increasing number of retailers are pursuing video commerce strategies to ensnare curious customers and drive better sales.  The shift to mobile-based, video-forward e-commerce ..read more

I wrote today’s post for RingCentral; it covers the power of communication in the customer experience and includes how AI can redefine your communication strategy for better customer engagement. Communication is one of the most overlooked components of the customer experience. But it’s one of the most important components of any relationship, including a brand’s ..read more

Sales and sales management is a series of conversations. The quality of your conversations equal the quality of success in life and business. However, an increasing problem in sales is the lack of quality conversations. You sent your team to a great sales training workshop where they learned the right questions to ask. They learned ..read more