SAPinsight Blog
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SAPinsight is a member organization that provides learning, networking, and knowledge sharing for the SAP Super User Community, including forums, content, national conferences and regional events.
SAPinsight Blog
3y ago
It’s no secret that I love Super Users and Super User Leaders. Yep, that’s me on stage, now that’s love! I’ve literally invested everything to support them. Hmmm… that’s a post for another day.
Let me start by saying I’ve failed.
OK, I know that’s a bit strong, but I tend to be pretty hard on myself. So before you lean in to help me feel better and tell me I didn’t, just know that I have a very healthy relationship with the word fail.
If you’ve been keeping up with me, you know that in 2013 I decided to act on a vision I had for many years, to create a member community for Super Users and Su ..read more
SAPinsight Blog
4y ago
By Laila Pesoa 2019 SUNsource Leader Board Member
As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information, when and how it should be available, not forgetting why it is needed in the first place.
To do this, however, the Super User has to be
able to identify and classify correctly the type of data/information that
exists in his department in the first place, so as to know the best way to
sto ..read more
SAPinsight Blog
4y ago
Excerpt from The Super User (R)evolution.
End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as these get passed down to succeeding generations of users. Here are just some of the many barriers to success that get thrown at the “business process drivers” (aka end user):
Frustration: Struggling End Users are unhappy. Unhappy users avoid the system as ..read more
SAPinsight Blog
4y ago
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly.
Don’t just read it, take it as an action item to make sure this isn’t happening in your organization!
Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End User competency, rated its user group support “world class”. In order to dig deeper into a company with this claim, we traced system use on the part of End Users across their most important business process: order fulfillment turnaround. The company manufactured widgets f ..read more
SAPinsight Blog
4y ago
I’ve been saying for a few years now that the organizational structures have become like dinosaurs, maybe I should have said sloths. While “digging through the sands” of information, this dinosaur got an identity. Meet SILOsaur.
Tweet
Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…” You know this story right?
According to Webopedia author Vangie Beal, “A silo describes any management system that is unable to operate with any other system, meaning it’s closed ..read more
SAPinsight Blog
4y ago
By Laila Pesoa 2019 SUNsource Leader Board Member
What should Super Users know about Knowledge Management? (I): What is in it for me?
I have always seen Super Users as knowledge specialists. Why? Because the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information, when and how it should be available, not forgetting why it is needed in the first place. But this can sound too abstract if the Super User does not understand the bigger context of Knowledge Management.
Although Knowledge Management is a very wide topic, in w ..read more
SAPinsight Blog
4y ago
By Laila Pesoa 2019 SUNsource Leader Board Member
As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information, when and how it should be available, not forgetting why it is needed in the first place.
To do this, however, the Super User has to be
able to identify and classify correctly the type of data/information that
exists in his department in the first place, so as to know the best way to
sto ..read more
SAPinsight Blog
5y ago
Excerpt from The Super User (R)evolution.
End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as these get passed down to succeeding generations of users. Here are just some of the many barriers to success that get thrown at the “business process drivers” (aka end user):
Frustration: Struggling End Users are unhappy. Unhappy users avoid the system as ..read more
SAPinsight Blog
5y ago
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly.
Don’t just read it, take it as an action item to make sure this isn’t happening in your organization!
Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End User competency, rated its user group support “world class”. In order to dig deeper into a company with this claim, we traced system use on the part of End Users across their most important business process: order fulfillment turnaround. The company manufactured widgets f ..read more
SAPinsight Blog
5y ago
I’ve been saying for a few years now that the organizational structures have become like dinosaurs, maybe I should have said sloths. While “digging through the sands” of information, this dinosaur got an identity. Meet SILOsaur.
Tweet
Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…” You know this story right?
According to Webopedia author Vangie Beal, “A silo describes any management system that is unable to operate with any other system, meaning it’s closed ..read more