Graff Retail
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Graff Retail blog offers key retail insights to help your teams generate more sales, improve customer experience, new ideas, practical strategies, innovative thinking, and more. Since 1988 we've been working with retailers and service businesses around the globe to help them get better results from their teams.
Graff Retail
6d ago
Attention all Store Managers! It’s time for some “Spring Training” in your stores! Everyone knows how satisfying it is to do spring cleaning around the house; the same can be true about spring training for retailers! The winter blahs are over and it’s time to get the cobwebs out and get back to the basics. If you’re ..read more
Graff Retail
3w ago
Across most of this country (Canada, that is) and many parts of the world, minimum wage rates are going up drastically; in many places by as much as 30%. That’s a big chunk out of anyone’s bottom line. For retailers, it’s about finding a way to maintain profitability and at the same time maintain the ..read more
Graff Retail
1M ago
I have been hearing a lot of complaining lately about ‘the younger generation’ and the ‘older generation’ in the workplace. It’s time to stop the complaining and begin to understand. Think about it: We spend a lot of time asking our customers questions in order to determine their needs and we spend time actively listening ..read more
Graff Retail
2M ago
Your wedding day … the birth of your child … your daughter’s high school graduation … your first grandchild. When you think of these images, what comes to mind? One of life’s greatest moments? An emotional celebration? A warm memory? These events usually create a particular image in your mind. Along with these images often ..read more
Graff Retail
2M ago
As we prepare for our upcoming Virtual District Manager’s Program, I cannot help but think about the question that I am continually asked in regards to getting an entire store or region to do exactly what they are supposed to be doing with commitment and passion. I’m committed to helping people succeed and feel good ..read more
Graff Retail
2M ago
Frustrated because you can’t seem to hit your targets? Disappointed because it often seems like your staff just doesn’t get it? Tired of banging your head against the wall? Before you jump all over your team again, ask yourself this simple but very important question … “How clear have I been in communicating performance expectations ..read more
Graff Retail
2M ago
How are your customers being treated every day? Do you know for sure? Maybe you’re simply accepting the input and opinions of your management team. Or maybe you’re just assuming? Whatever process you use to ensure that store staff are properly servicing your customers, it’s probably time for you to consider taking things to the ..read more
Graff Retail
3M ago
Let’s get this out of the way right up front. I think I know a lot. And, the guy I work for? Well, he thinks he knows even more! But the most important thing we know is that what we actually know is just a very small fraction of what there is to know. Yes ..read more
Graff Retail
3M ago
We’ve all been there. Don’t want to make that tough decision till we have ‘all the facts’. Once we get the latest update/results/analysis/research we’ll be in a much better position to make the right call. Isn’t that what the professionals do? Wrong! The best leaders understand and accept that they’ll never have all the information ..read more
Graff Retail
3M ago
Is finding and developing the ‘right’ store staff such a big deal? Doesn’t your format and merchandise do all the real selling, while employees are just there to receive your customer’s cash? Before you get too far down this line of thinking, consider the following list of questions, designed to challenge your assumptions: If three ..read more