Is your small business considering using a 10DLC number to send text messages to customers? Here’s everything you need to know to get started. What is 10DLC? 10DLC stands for 10-digit long code, which is a standard 10-digit phone number used to send Application-to-Person (A2P) messages. This type of messaging is used by businesses to contact their customers through an application or software linked to a 10DLC number. At Grasshopper, these numbers are known as “local” numbers. Local numbers allow businesses to send text messages to individual customers as a channel to promote products and drive ..read more

Running a small business can sometimes feel like an adventure—full of twists and turns, unexpected challenges, and (with hard work and a bit of luck) big rewards. But often small business owners and entrepreneurs will start their journey with expertise and passion for their niche, only to feel overwhelmed by the management aspects of business operations. Every decision you make for your business counts, and every action can shape the trajectory of your growth for years to come. That’s why knowing how to manage a small business is crucial for sustainable growth and long-term success. What is sm ..read more

From voice calls to text messaging to live chats, consumers these days can choose from different customer service channels to suit their needs. And while calling might not seem as common as before, studies show that the telephone is very much here to stay. According to CM.com, 69% of consumers prefer getting on the phone for customer service as they appreciate speaking directly to someone to solve their issues. This aligns with the finding that 88% of respondents want it to be as easy as possible to reach a company by phone. For your business to satisfy different audiences and preferences, you ..read more

WiFi connections are an essential part of our everyday communication process. Whether we are at home, in the office, or on-site, virtually everyone connects to a WiFi network in today’s digital world. Given that WiFi is then both accessible and affordable, it only makes sense for us to use it for making calls as well. What is WiFi calling? WiFi calling allows you to make and receive phone calls using a WiFi connection instead of relying on a network provider’s coverage. This means that those who use WiFi calling can enjoy uninterrupted phone calls with crystal-clear audio even when they are in ..read more

Does your phone system offer the latest features to help you meet today's shifting consumer expectations and connect your team no matter where they are? Not all phone systems are created equal. That's why more businesses are switching from traditional phone lines to feature-rich virtual phone systems to deliver a modern customer and employee experience while streamlining workflows and reducing overhead. Here's what you need to know about a virtual phone system and how it can benefit your business. What is a virtual phone system? A virtual phone system allows users to make and receive call ..read more

It’s Small Business Week, and we’re buzzing with excitement! This week is about honoring the innovative spirit and vibrant community of entrepreneurs and small business owners. Here are five of our favorite ways to cheer on local commerce and support small businesses like yours. 1. Join a Local Networking Group Joining a business networking group like a BNI chapter or your local Chamber of Commerce is a fantastic way to grow your network, collaborate with other businesses, and get involved in your community. Surrounding yourself with like-minded individuals can provide valuable insights and su ..read more

As covered in Grasshopper's introduction to SMS compliance, the local number (10DLC) registration process has two primary objectives: Verify the business owner of a phone number is a legitimate business, and is not engaged in prohibited or illegal activities Ensure that the business gets consent from its customers to communicate with them by text message (the customers receiving texts have ‘opted in” to receive those texts) A lack of clear opt-in process (or “call to action”) can be one of the most common reasons for rejected registrations. Even if you only use texting to reply to customers ..read more

It wasn’t that long ago when the telephone existed solely as an analog communication instrument. From Alexander Graham Bell’s life changing invention to the iPhone revolution and Voice over Internet Protocol (VoIP) systems, phone technology has evolved dramatically — redefining the way we live, work, and do business.  The benefits of these innovations are transformative, particularly for small business owners with limited time and budget. But there’s a caveat: it’s also blurring the lines between our personal and professional lives.  The modern business phone solution for entreprene ..read more

The Grasshopper team is working hard to create an enjoyable experience for you and your business. And there's no better experience than when your workstreams are personalized, tailored and integrated to work effortlessly. Check out the latest Grasshopper product updates to help you build customer centric experiences. Effective Contact Management is the key to success Our latest offering, contact management, offers incredible flexibility in how you handle your business contacts. With features like contact sync and import, you can effortlessly bring all your contacts into one centralized locatio ..read more

  If you're a small business owner, entrepreneur, or basically any adult navigating the complexities of the modern world, chances are your cell phone is practically an extension of your hand. From juggling emails and scheduling meetings to fostering connections and keeping clients engaged, our reliance on smartphones has soared to unprecedented levels. But amid the stream of push notifications, emails, and app updates, there's a single, often overlooked number sequence attached to your phone that could save your bacon if your device goes missing or is stolen – the International Mobile Eq ..read more