Never Stop Looking for Improvement
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Shep Hyken
10h ago
GUEST POST from Shep Hyken If it’s working fine, why mess with it? Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better. This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups ..read more
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Ignite Innovation with These 3 Key Ingredients
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Howard Tiersky
1d ago
GUEST POST from Howard Tiersky The team at FROM has worked with dozens and dozens of companies to create innovative new products, processes, and channels to connect with customers. It’s very rewarding work for many reasons, one of which is the incredible people we get to work with at our clients. In fact, we find ..read more
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Positive Power of Negative Emotions Drive Change
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Robyn Bolton
2d ago
GUEST POST from Robyn Bolton You want to make life better for others. This desire is reflected in the optimism and positivity of your language – create value, love the problem, and delight the customer.  But making life better requires change, and, as the adage goes, “People want change, but they don’t want to be ..read more
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Trust as a Competitive Advantage
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Greg Satell
3d ago
GUEST POST from Greg Satell One of the most rewarding things about writing my book Mapping Innovation was talking to the innovators themselves. All of them were prominent (one recently won the Nobel Prize), but I found them to be the among the kindest and most generous people you can imagine, nothing like the difficult ..read more
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Companies Are Not Families
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by David Burkus
4d ago
GUEST POST from David Burkus It’s unclear where the metaphor got started. In fact, it probably didn’t start as a metaphor (“we are a family”); it probably started as a simile (“we are like a family”). Some well-meaning executive somewhere described the company culture as feeling like a family. (That a high-powered CEO would feel ..read more
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The Tension Between Yes and No
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Mike Shipulski
6d ago
GUEST POST from Mike Shipulski If the project could obsolete your best work, do it. Otherwise, do something else. But first, makes sure there’s solid execution on the turn-the-crank projects that pay the bills. If you always say yes to projects, you never have the bandwidth to do the magical work no one is asking ..read more
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24 Customer Experience Mistakes to Stop in 2024
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Shep Hyken
1w ago
GUEST POST from Shep Hyken My friend and fellow Customer Experience (CX) expert Brittany Hodak and I recently began a 52-week series for 2024 titled Shep and Brittany’s Super Amazing Show. In the second episode, rather than talk about what to do in 2024, we shared several tips on what not to do. More specifically ..read more
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The Collective Growth Mindset
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Stefan Lindegaard
1w ago
GUEST POST from Stefan Lindegaard What makes a team great? It’s a loaded question. Let’s dive in: you’re a team player, yes? But does your team prioritize collective growth and psychological safety? If so, there’s always room for further enhancement. Here’s my perspective, based on interacting with teams globally: 1. Collective Growth Mindset: Teams thrive ..read more
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3 Innovation Lessons from The Departed
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Robyn Bolton
1w ago
GUEST POST from Robyn Bolton It’s award season, which means that, as a resident of Boston, I have the responsibility and privilege to talk about The Departed (pronounced: The Dep-ah-ted).  The film won the Oscar for Best Picture in 2007 and earned Martin Scorsese his first, and to date only, Academy Award for Best Director.  It is also ..read more
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Don’t Blame Technology When Innovation Goes Wrong
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Greg Satell
1w ago
GUEST POST from Greg Satell When I speak at conferences, I’ve noticed that people are increasingly asking me about the unintended consequences of technological advance. As our technology becomes almost unimaginably powerful, there is growing apprehension and fear that we will be unable to control what we create. This, of course, isn’t anything new. When ..read more
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