Help Scout
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Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Help Scout develops Help Desk software and customer support tools.
Help Scout
1w ago
Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2. Read the full article ..read more
Help Scout
1w ago
This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.Read the full article ..read more
Help Scout
1w ago
Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.Read the full article ..read more
Help Scout
1w ago
Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.Read the full article ..read more
Help Scout
1w ago
Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.Read the full article ..read more
Help Scout
2w ago
Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.Read the full article ..read more
Help Scout
3w ago
Maximize ROI and boost support efficiency with our guide to AI support metrics.Read the full article ..read more
Help Scout
1M ago
Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.Read the full article ..read more
Help Scout
1M ago
Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market.Read the full article ..read more
Help Scout
1M ago
Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.Read the full article ..read more