Help Scout
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Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Help Scout develops Help Desk software and customer support tools.
Help Scout
5h ago
When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty. Read the full article ..read more
Help Scout
3d ago
Unlock the potential of your customer service with analytics, and explore data-driven strategies to improve your business operations.Read the full article ..read more
Help Scout
1w ago
Discover key customer service survey questions to enhance your business and drive customer satisfaction.Read the full article ..read more
Help Scout
1w ago
Discover how to boost customer satisfaction with tips on personalization, CSAT surveys, and proactive engagement.Read the full article ..read more
Help Scout
1w ago
Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.Read the full article ..read more
Help Scout
2w ago
As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing?Read the full article ..read more
Help Scout
3w ago
Learn what customer experience KPIs are, plus nine we think are worth tracking for almost any team.Read the full article ..read more
Help Scout
1M ago
There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.Read the full article ..read more
Help Scout
1M ago
Your guide to the customer success manager role with insights into responsibilities, career trajectories, and salary expectations.Read the full article ..read more
Help Scout
1M ago
Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.Read the full article ..read more