This course provides the tools you need to identify conflict and chart a course to resolution. Instructor TJ Guttormsen introduces the art of de-escalation—how to mutually move from conflict to cooperation and reconciliation. He provides three basic rules to help you navigate conflict, helps you identify underlying causes, and explains how sticking to “I-statements” and avoiding absolutes can help diffuse almost any charged situation. In chapter two, he provides a step-by-step process for conducting a conflict resolution conversation. Follow along for real-world tips, tricks, and techniques to ..read more

VMware vSphere is everywhere. In order to stay relevant, you must understand vSphere. Perhaps you’re also preparing to take the VMware Certified Professional Datacenter Virtualization (VCP-DCV) exam. In this series of courses, Rick Crisci, a VMware Certified Instructor, walks you through over 50 real-world demos in a vSphere 7 environment using the HTML5 vSphere Client. This course focuses specifically on vSphere networking. Rick reviews the foundations of virtual networking, then goes into standard switches, distributed switches, distributed port groups, and how to integrate vSphere 7 with NS ..read more

In today’s business environment, in order to compete, it's critical to have inclusive and diverse teams. Therefore, as managers, creating inclusive teams is necessary to your success. In this course from inclusion expert Lia Garvin, learn how you can build effective and inclusive teams. Lia shows that every team member has a role, and how each role can work together to bring value. She shares how access is so important to help make decisions and give people information, and explains the importance of establishing psychological safety on your teams so that team members feel comfortable taking r ..read more

Figma is a key UX tool—for UX and interaction designers, of course, but also for business constituents who can use it to get up to speed, as well as developers who can use it to collect and hand off assets. In this course, instructor Brian Wood shows you how to share comments, designs, technical assets, and more with your Figma project. Brian explains how to invite others to join your project, follow along in observation mode, and add, view, and manage comments. He goes over how to export assets, share prototypes, share your work with developers, and more. Brian also covers how to create a tea ..read more

Being persuasive can help you improve your life. In this course, instructor TJ Guttormsen presents techniques and strategies that will help you achieve your goals in discussions and make effective arguments. TJ begins with communication techniques, such as how to listen during disagreements, create the conversations you want, get conversations back on track, and more. He explains the benefits of “I” statements, then describes how pacing and leading can make you more convincing. Next, TJ covers useful tips and techniques to use when you are dealing with difficult people and disagreements. He sh ..read more

Making the switch from Windows to Mac, or vice versa, can be intimidating at first, but the process is usually easier than people expect. Learn about the similarities and differences between the two operating systems in this comprehensive course with Nick Brazzi. Nick explores the software and demystifies macOS and Windows terms that can be confusing for first-time users. He also covers the setup, configuration, and effective use of a mouse and keyboard, including wireless bluetooth setup and interacting with gestures. This course also covers transferring files and email between Windows and Ma ..read more

It’s no surprise that Adobe released Illustrator—the leading vector graphics editor and design program—on the most popular tablet device in the world, the iPad. And while you may be an old hand at Illustrator on the desktop, Illustrator on the iPad is a significantly different experience, with a whole new interface and the option to use the Apple Pencil. If you’re looking to take your logo creations, illustrations, and graphics work from your desktop or laptop to the tablet, join Tony Harmer in this course as he gets you up and running on Illustrator on the iPad. Tony starts with hardware requ ..read more

Too often in the world of web development, accessibility is given a low level of priority in the development stage of a site and is often relegated to experts for later implementation. But why spend the time and money hiring an outside consultant when you can set up a website for proper accessibility at the build stage? In this course, Morten Rand-Hendriksen shows the benefits of taking this approach, and how simple it is to do so. As Morten explains, all that’s needed is a basic understanding of why these elements are so important, how they work, and how good coding practices and modern web s ..read more

Whether we are consciously aware of them or not, biases exist everywhere. Most people think of technology as inherently neutral, but when we examine the widespread technology used every day, we uncover unconscious biases built into the systems' foundations that impact our daily lives. Our lives are increasingly affected by these algorithms that determine things from what news we see, the products we buy, or what skin color triggers an automatic water faucet, to possibly life-altering moments like who is stopped by police. In this course, Muazma Zahid takes a look at the common biases we all ex ..read more

Storytelling is a powerful way to make people care about products, brands, and causes. It can facilitate sales, marketing, presentations, and about any other task that requires a human connection. LinkedIn Influencer and best-selling business author Shane Snow shares his approach to crafting compelling stories. Learn how to make people care with personal stories, brand stories, or any other kind of story—using the core elements of narrative and established storytelling frameworks. Find out how to maximize connections with your audience and create a culture of storytelling throughout your organ ..read more