What Is Contact Center Technology? Types, Benefits, & Trends
Fonada Blog
by Arun Upadhyay
1w ago
Are you still using traditional contact center technology? Is your call center facing losses? If yes, then you are in the right place. There could be several potential reasons, such as poor call connectivity, a low call connect ratio, or using outdated technology behind your call center’s low performance. Only cloud call center managers feel the pain of not achieving the desired ROI (return on investment) even after putting all their efforts and dedication into it. If you can relate to this, trust me; you need to upgrade to cloud call center technology. This simple yet effective switch will he ..read more
Visit website
How to Send a Broadcast Message on WhatsApp? Step-by-Step Guide!
Fonada Blog
by Arun Upadhyay
1w ago
WhatsApp has become widely recognized as a leading application in recent times. This has prompted businesses to view it as a valuable tool for cultivating stronger relationships with customers. This is one of the prime reasons why businesses have started using WhatsApp broadcast messages for business communication. Advanced whatsapp features, such as channels and broadcast messaging, allow businesses to interact with customers immediately. It offers a personalized experience and support. In this blog post, we will discuss WhatsApp broadcast messaging and how it can help businesses build strong ..read more
Visit website
WhatsApp CRM Integration: A Step-by-Step Guide for 2024
Fonada Blog
by Arun Upadhyay
3w ago
Are you looking for a CRM system that seamlessly integrates WhatsApp, or are you interested in integrating WhatsApp with your existing CRM? This blog post aims to address all your inquiries. We’ll begin by elucidating the concept of WhatsApp CRM integration and providing insights into the essentials of CRM WhatsApp integration. What is WhatsApp CRM Integration and How Does it Work? WhatsApp CRM integration refers to the process of connecting a customer relationship management (CRM) system with the WhatsApp messaging platform. This integration enables businesses to communicate with their custom ..read more
Visit website
What are Whatsapp Channels ? (+How Do They Work?)
Fonada Blog
by Arun Upadhyay
3w ago
Businesses are increasingly considering WhatsApp channels as their primary mode of promotional strategy due to their capability to build meaningful and lasting connections with customers. These channels help businesses to chat and promote their services in an effective manner. As we’re all aware, WhatsApp, a Meta company, has gained immense popularity recently and is being used by every age group. The company’s launch of channels aims to assist brands and communities in reaching a larger audience simultaneously while diversifying interaction methods. This blog post helps you understand whatsap ..read more
Visit website
Top 10 Best Virtual Call Center Software Providers For 2024
Fonada Blog
by Fonada
1M ago
Good customer service means not just having helpful agents but also fixing customer issues quickly. If your business still uses an old phone system, even your best agents can’t keep up with today’s customer expectations. Switching to virtual call center software makes things smoother, reduces wait times, and solves customer queries faster on the first call. But it only works well if you pick the right provider. This blog post explains the important features of virtual call center software and sheds light on the best virtual call center software providers that you can choose to switch to cloud ..read more
Visit website
Top 10 Best Bulk Voice Call Service Providers in India for 2024
Fonada Blog
by Fonada
1M ago
A Bulk Voice Call service is a useful tool for quickly reaching a large audience. It sends automated voice messages to mobile phones and landline telephones. This feature makes it easy for businesses to communicate with their target audience and contribute to creating personalized customer experience. For businesses looking to grow quickly, using bulk voice calls is seen as a crucial and highly effective way to target your audience. This method consistently delivers excellent results. If you’re a business owner considering using bulk voice calls, this blog can provide valuable insights. We rec ..read more
Visit website
What is WhatsApp business API? The Complete guide (2024)
Fonada Blog
by Arun Upadhyay
1M ago
WhatsApp Business has a lot of buzz these days. With over 2 billion users worldwide, WhatsApp stands as the most popular messaging service globally. This vast user base presents businesses with a golden opportunity to connect with a larger audience through the WhatsApp Business API. If you’re contemplating integrating WhatsApp API into your business operations but are uncertain about its functionality and benefits, this comprehensive guide is here to assist you. Throughout this guide, we aim to address all your inquiries and uncertainties regarding this cutting-edge technology, providing insig ..read more
Visit website
What is WhatsApp Pay and How Does it Work?
Fonada Blog
by Arun Upadhyay
1M ago
WhatsApp Pay is a payment feature on WhatsApp messaging service – a popular messenger app that allows users to send and receive money. The utilization of WhatsApp Pay can be the solution for various businesses when it comes to the process of collecting payments. With this feature, they can receive payments from customers for their products and services efficiently. Furthermore, WhatsApp Pay can be leveraged for invoicing, sending payment reminders and providing payment assistance. Moreover, the platform provides businesses the chance of promoting products and services using offers and promotio ..read more
Visit website
Emerging CPaaS Market Trends Set to Shape 2024
Fonada Blog
by Fonada
1M ago
Digital communication between businesses and consumers is going through the revolutionary phase which is being kickstarted by CPaaS—communication platform as a service. This dynamic communication tool brings the connectivity gap, not only rebuilding the bridges but also creating an interactive channel for conversations to flow more conveniently and effectively than ever before. In the times of what is coming next, the CPaaS will set the stage for a new era of innovation in the upcoming months. These trends are a game changer to how consumers strive to communicate with businesses, which is no l ..read more
Visit website
How Customer Service AI Chatbots Can Streamline Your Business Communication?
Fonada Blog
by Arun Upadhyay
1M ago
The use of AI in chatbots has changed its role into one of the key tools in modern assistance strategies. AI technology helps businesses to scale up their support efforts and present 24/7 assistance so that human agents can devote their time and efforts to more delicate and complicated aspects. Customers are more and more inclined to use chatbots for simple tasks. They can appreciate the fact that chatbots are available 24/7/365 and are highly efficient. But when it comes to complicated tasks or queries, people still demand to talk to a real person instead of relying on bots. This is where cha ..read more
Visit website

Follow Fonada Blog on FeedSpot

Continue with Google
Continue with Apple
OR