CEQUENS Omnichannel Chat, the all-in-one messaging platform for enterprises and businesses looking to invest in efficient customer engagement solutions. Our conversational platform is built and designed to streamline business communicationhence unify the customer experience across all platforms and venues ..read more

CPaaS is a word you either know by heart now or never heard of before. In all cases, this blog article delves into what it means and why businesses need it in all aspects of their operations ..read more

Communication platforms such as WhatsApp provide businesses with the opportunity to leverage existing technology and use it to serve customers more effectively ..read more

We're excited to share the arrival of Microsoft Teams Enterprise Voice in Saudi Arabia. This innovative solution turns your existing Microsoft Teams application into a powerful, cloud-based business phone system.  ..read more

Imagine walking into a store and being greeted not by a disinterested employee, but by an environment that instantly tailors itself to your mood. Upbeat music and bright lights for an energetic customer, calming sounds and comfortable seating for someone stressed. This isn't science fiction, it's the potential of Emotion AI.  ..read more

With countries across the Middle East and North Africa vying to process the adoption of AI technologies across all industries and a reported potential impact of USD320 billion by 2030 on the region, it’s high time we addressed the elephant in the room. Ahmed Shabrawy, CIO and Co-founder of CEQUENS, explains why the adoption and widespread use of AI chatbots in Arabic-speaking countries might face some specific challenges ..read more

With its robust features, seamless integration, and cost-effectiveness, Microsoft Teams Enterprise Voice empowers businesses to stay connected and competitive in today’s fast-paced digital landscape.  In this interview, Tamer Nassrawin, CEQUENS Director of Presales and Customer Solutions emphasizes that Microsoft Teams Enterprise Voice is more than just a communication tool; it’s a strategic asset for businesses in the region and beyond looking to improve their communication operational efficiency ..read more

Did you know that in 2024, 5G will account for 25 percent of mobile data traffic? In this age of instant gratification, seamless communication is no longer a luxury, it's a necessity. This is where the powerful duo of 5G and CPaaS comes in, poised to revolutionize the way we connect and conduct business ..read more

Marketing is both challenged yet empowered in our digital world; the competition has spiked in all fields of business. In many ways, this is a good thing. Companies are not limited now to print-and-distribute models anymore; business communication can take place across a wide range of channels while measuring effectiveness every step of the way. But of course, more communication methods mean more factors and criteria to assess ..read more

Ever wondered how Employee Experience (EX) isn't just about workplace dynamics? Hania Tolba, CEQUENS VP Global Accounts & Partners, shares how trending practices in EX are reshaping the corporate landscape in the MEA region through fostering a culture of employee empowerment.  ..read more