When it comes to assessing property management systems, you could be forgiven for thinking that, a bit like politicians, they’re all much the same. But while all cloud-based systems will have their core functions in common – booking engine, front of house, back office, distribution and revenue integrations for example – they do all work differently, and offer different levels of service, particularly when it comes to crucial areas such as billing, service and integration management. Hotel management technology has come a long way since the early days when it simply managed bookings and other ..read more

How understanding booking trends will boost your bottom line   You know your hotel’s customer demographic inside out, and you’ve been religiously tracking your own booking history, adjusting rates and planning your longer term revenue strategy. You’re listed with one or more distribution channels; your property is being seen far and wide with competitive rates – but you would still like to see your revenue, and overall bookings, increase further. What more can you do? In addition to analysing your guest data for engagement purposes and encourage repeat bookings and upsells, as we wrote ab ..read more

Information is power   The transformative role of CRM in building guest relationships  Just one highly positive and meaningful interaction can win loyalty for life. How and when this occurs may be down to chance – but laying the foundations for it to become a regular occurrence is not. With the right tools in place, you can set the scene for every interaction to drive long-lasting brand loyalty, from before, during and after your guests’ stay. In a world increasingly driven by data, it’s how we use it that makes all the difference. Data without application is just data, but when us ..read more

Save time, money and stress   How to choose the right secure, flexible payment solution for your business The technology behind payment services has become increasingly more sophisticated in recent years. Designed to make payments easier for you and your guests alike, modern solutions also offer enhanced security measures to protect against fraud, data theft and chargebacks. Solutions like RezPay, Rezcontrol’s own payment system, eliminate the difficulties of multiple payment providers, saving you time and hassle, and minimising the potential for error, by putting your entire payment pr ..read more

Boost revenue and save time Use revenue management strategies to improve performance while increasing your bottom line The primary goal of all hotels and bookable accommodation is to increase revenue and margin. This enables them to improve their offering, invest in their property, retain quality staff and in many cases give back to their communities. Just as hotel guests have become infinitely more sophisticated in terms of planning their bookings and ensuring best value, making the most of all the technology available, so have property management systems – along with the revenue management ..read more

Hospitality staffing and you Overcome HR challenges by making your staff your frontline ambassadors It has been a tough few years for hospitality staffing and recruitment, with the combined economic fallout from Brexit, Covid and soaring inflation. Around 70% of leaders in the industry say they are facing challenges which they expect to continue through 2024, according to the new Lumina Intelligence ‘Top of Mind’ report. However, a quarter are feeling reassured as interest rates reduce and consumers have more disposable income to spend on travel and eating out. According to a survey by Light ..read more

Get the most from our gift voucher integrations and see your event sales soar The festive season is upon us, and UK hospitality venues are forecast to see a £12bn boost this December, as consumers celebrate with family, friends and colleagues, according to Caterer Licensee magazine. But how will you ensure you get your slice of the Christmas pudding?  This is good news – but still represents a decline from 2022, as half of consumers say they’re cutting back on visiting hospitality venues this Christmas because of price rises, with one-third of people planning to host friends and family a ..read more

Technology is constantly changing, but the principles behind good marketing and salesmanship remain the same. Knowing your customer, meeting your customers where they are, eliminating purchasing friction, encouraging positive interactions, and amplifying positive customer experiences are the cornerstones of any successful sales or marketing strategy. This is where technology has stepped in, and can also help hotels gain new insights into both guest preferences and behaviour, helping to increase both sales and loyalty through creating a deeper level of engagement. How technology helps you to ..read more

There are multiple benefits to good hotel management software. As the industry relies increasingly  on tech to support its operations, Rezcontrol PMS helps hotels across the UK become both more efficient and effective. Here are the most significant benefits of cloud-based software like Rezcontrol PMS. Benefit 1: Saves time Administrative tasks are simpler with Rezontrol PMS. Day-to-day operations like managing reservations, checking guests in and out, rate management and handling payments are automated, allowing hotel staff to devote more time to offering a personalised service to your gu ..read more

The hospitality industry is facing a massive recruitment crisis and nationwide staff shortages are making running hotels and restaurants harder than ever before. As managing hotels becomes more difficult, using good property management software like Rezcontrol PMS can streamline and automate important tasks, making operations more efficient and effective. If you’re not sure what property management software is and what it does, find out everything you need to know here. What is Property Management Software? Property management software or PMS is software that allows for easy management of a pr ..read more