A guest’s journey starts with a reservation, which is the first interaction a guest has with the hotel. Reservations are a bilateral contract where the hotel agrees to reserve a room for the guest for a specified period at a rate the guest agrees to pay. Reservations Department Once both parties agree, the hotel sends a letter confirming the details and essential hotel policies with a confirmation number. Both parties remain committed; the hotel reserves the accommodation, and the guest agrees to other charges, including cancellation fees. The process seems straightforward, but the ho ..read more

Hotels sell room nights (at room rates) and often bundle these rates with one or more amenities, products, or services to comfort guests’ stays and significantly increase their revenue. When they combine a room charge with other amenities and sell, it becomes a package rate, such as ‘Bed & Breakfast.’ This post will discuss how to do it using Opera packages. What is a hotel package? What Is The Meaning of Package Rate In Hotels? The rate is the price hotels charge for a room night. Because they only rent out the rooms at a rate, we don’t call it price since no real selling is involv ..read more

A PM room meaning in Opera PMS, is a pseudo room. Checking in a PM room in Opera is a simple steps process. In this post, we will see some of the important points about PM (Pay Master or Posting Master) rooms. What Is Posting Master In Opera? In Opera (or any PMS), you need a bill to post charges, print the bill and checkout. In the PMS, you cannot have such a bill without a guest room. A Posting Master or PM room is a pseudo or fictitious room that helps open a hotel billing for posting charges and payments just like a real guest room. Some Reasons, Hotels Use PM Rooms Below are ..read more

The types of hotel rooms are how a hotel categorizes its rooms to control revenue, operational aspects, and marketing. We delve into the details below. The ‘Hotel Room Types And Prices’ section explains how the room clarification links to revenue management. The section, ‘Room Types in Daily Hotel Operation’ discusses on advantages of room categories for hotel staff, managers and owners. The ‘Room Categories in Marketing’ highlights some benefits hotels have with marketing promotions using room categories.  Hotel Room Types And Prices (Revenue) Hotels set their room rates base ..read more

OPERA PMS: As part of our posts to help prepare you for our free PMS training, this article gives an overview by introducing you to ‘What is Opera PMS?’ Opera PMS system is a comprehensive hotel property management system. It can handle, assist, and simplify the daily operations of any hotel regardless of its size, the chain it belongs to, and the region where it operates. We all know that operating a hotel operations is a complicated business. SOP (Standard Operating Procedures), service levels, meeting regional legal requirements, and target markets differ from one hotel to another and ..read more

City Ledger is a list of company/travel agent accounts that owe hotels money since their employees or representatives stayed at the hotel on a credit basis. What Is the Primary Function of the City Ledger? City ledger is a traditional term used only in the hotel industry for Accounts Receivables, and we know that Accounts Receivable or AR is credit sales. In the early days, hotels only provided credit facilities to companies within the city limits wherever the hotels were located. They maintained the receivable records in the ledger, which they called the ‘city ledger’. The hotels use ..read more

If you are looking for API (Application Programming Interface) support in Opera PMS, you already know what an API is. So let’s see how you can integrate Opera PMS with other products using API. Opera PMS Integrations Using Opera API Opera OWS Opera HTNG Using OEDS Setting Up Opera PMS API Using OWS/OEDS OWS uses a generic add-on license. HTNG license is vendor-specific, meaning, if you work with a vendor, the product should have been validated with a license that should be activated in Opera PMS. You install these services on a standalone PC using a setup wizard (which comes in sta ..read more

When a guest makes a payment before he checks in, or in other words, before he consumes any of the hotel’s products or services, the payment is an advanced deposit. Deposits sit in a guest’s bill as a credit, meaning the hotel always owes the guest this money, if it is not used against charges to settle the bill. What does it mean when a hotel asks for a deposit? It can mean one of the below two: 1. To guarantee your booking When booking, the reservations agent asks for a deposit to confirm your booking. The hotel guarantees the booking if credit card details are provided, or the booking is co ..read more

Understanding hotel cancellation policies: Your travel plans are set, bags packed, and excitement brewing. But what if unexpected circumstances force you to cancel your hotel reservation? Dealing with the complexities of hotel cancellation policies becomes your next challenge. In this guide, we simplify the process with insights into why hotels enforce cancellation fees and how to get out of it, when possible. Quick Link: Can you get a refund from a hotel after check-in? Understanding the Necessity of Hotel Cancellation Policies Hotel Cancellation Policies help hotels as businesses to minim ..read more

Do you want a refund from the hotel when you cancel your booking? Well, you can avoid paying any hotel cancellation fee; however, conditions apply. In this post, you will learn the complete details of hotel cancellation policies. Quick Link: Can you get a refund from a hotel after check-in? Why do hotels have a cancellation policy? Hotels sell rooms as their primary business. And, the rooms are perishable inventory, meaning if a hotel cannot sell a room today, it can never sell the room again once the day has passed. When you make a booking with a hotel, you enter into a contract with th ..read more