Parloa integrates and optimizes the latest AI models and services, so our AI agents provide the most accurate and natural customer experiences available today — and in the future. When a customer calls, you’ve got one shot to ensure a great experience. Long wait times, misrouted calls, and having to repeat oneself multiple times lower […] The post Your Customers Deserve the Best Voice Experience on the Market. Here’s How We Do It. appeared first on Parloa ..read more

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and CX designers […] The post Parloa Ditches the Script with Industry-First GenAI Contact Center Agents appeared first on Parloa ..read more

Real-time translations and suggested responses enable human agents to provide the best customer service experience possible, by breaking down language barriers, thanks to generative AI. Today at our WAVE conference, we are so excited to officially launch a new generation of personal AI agents, fully-powered by generative AI… but, it doesn’t stop there. As Steve […] The post One More Thing: Empower Your Human Agents with GenAI, Too, for a Great Customer Experience appeared first on Parloa ..read more

INO AI portfolio enhanced by Parloas AI platform MONTREAL, September 3, 2024. Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration marks a significant expansion of Inoria’s INO AI self-service offerings, reinforcing its commitment to meeting market demands for […] The post Inoria partners with Parloa to transform customer interactions through expert capabilities and advanced AI technology appeared first on Parloa ..read more

Amplify customer service with a personal AI agent for every customer This era’s leading brands will provide a personal AI agent for every customer. If a business has millions of customers, it should be ready to have millions of unique conversations. Generative AI is ushering in a new era of customer service by transforming how […] The post Announcing Parloa AMP: Amplify Customer Service with AI appeared first on Parloa ..read more

We are nearing the tipping point for AI-first customer service. Generative AI announcements are at a fever pitch, with a new advancement or partnership coming every day. In this blog, I’ll tell you how the last few months of GenAI development will completely re-shape customer conversation and engagement forever. The lay of the land Release […] The post The Impact of GPT-4o and Recent GenAI Announcements on Customer Experience appeared first on Parloa ..read more

The strategic partnership between these two companies is a significant step forward in the evolution of customer service solutions. FRANKFURT, May 15, 2024. DIGITALL, a European technology and consulting company, has announced its strategic partnership with Parloa, a leading AI company that specializes in automating customer service. This collaboration will empower DIGITALL to deliver unparalleled […] The post DIGITALL and Parloa Join Forces to Deliver Next-Level Customer Service with AI appeared first on Parloa ..read more

Series B raise led by Altimeter Capital with participation from new and existing investors EQT Ventures, Newion, Senovo, Mosaic Ventures, La Famiglia Growth Funding round sets new record in the European ecosystem for contact center AI Proceeds will be used to further innovate its AI-powered platform and product line-up and advance Parloa’s expansion in new […] The post Parloa Raises $66 Million to Scale and Expand AI-Powered Customer Service Platform appeared first on Parloa ..read more

CCW 2024 has come to a close, and the halls of the Estrel center in Berlin were abuzz with one topic: “AI, AI, and… AI!” That’s what Giuseppe Villani, Strategic Relations and Sales Manager at Infinit.cx, had to say about the conference. “Everyone who’s coming to our booth is like, who’s got the best AI?” […] The post CCW 2024 Berlin: 5 Key Takeaways appeared first on Parloa ..read more

Microsoft has set a strong signal for the future of Artificial Intelligence (AI) and digital transformation in Germany with an impressive investment of 3.2 billion euros. The aim of this historic decision is to significantly expand the cloud and AI infrastructure and enhance the digital skills of more than 1.2 million people, putting Germany at […] The post News Alert! Microsoft Invests 3.2 Billion Euros in Germany’s Digital Future appeared first on Parloa ..read more