We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers and technical professionals build advanced AI Agents using Cognigy.AI. These tutorials cover the full spectrum of creating agents for both chat and voice interactions, guiding you through best practices and proven design patterns ..read more

Insurance has traditionally been a hyper-personalized industry, where consumers often expect to have a one-on-one relationship with their agent and to be treated like family if disaster strikes and they need to make a claim ..read more

Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting-edge TTS and realistic voice experiences ..read more

AI healthcare chatbots promise to change the world of healthcare, driving dramatic behavioral change in how patients interact with providers.  ..read more

Insurance, as an industry, is about selling reassurance to customers. In a world where people can freely browse insurer websites, investigate policies, and scrutinize reviews, you need to prioritize great customer experience (CX) or be passed over in favor of a competitor.  ..read more

Positive patient interaction is the cornerstone of a successful healthcare business.  ..read more

The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and features in Cognigy.AI can be challenging. That's why our expert team has come together once again to guide you through the newest advancements ..read more

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers the potential to solve many of your most frustrating problems. Long call times, angry customers, and inefficient agents are all issues AI can help deal with. In the US alone, an estimated $1.6 trillion is lost every year due to customers switching loyalties because of poor customer service. Where every second wasted and every customer left dissatisfied is money down the drain, AI helps you save significant amounts of time and drive positive customer experiences. Forget about waiting f ..read more

If you’re involved in any form of contact center management, you know that information is incredibly valuable. From call logs and transcripts to customer records; creating, maintaining, and updating that information is essential if you want to improve efficiency and productivity.  ..read more

Though it pays to be skeptical about new technology, there comes a point when value and utility become too compelling to ignore.  ..read more